HPE Foundation Care Call-To-Repair - 1 Year - Warranty

Introducing the HPE Foundation Care Call-To-Repair - 1 Year Warranty, your essential solution for maintaining the integrity and performance of your IT infrastructure. Designed by Hewlett Packard Enterprise (HPE), this comprehensive service package offers robust hardware and software support to help you maximize uptime and minimize disruptions in your operations. With a focus on resolving issues efficiently, HPE’s dedicated technical resources work alongside your IT team to ensure seamless performance of HPE and select third-party products.

• Comprehensive Support: HPE Foundation Care encompasses both hardware and software services, ensuring a holistic approach to IT support that enhances the availability of your infrastructure.
• Remote Diagnosis and On-Site Repairs: Experience the convenience of remote diagnosis and support, coupled with on-site hardware repair when necessary, enabling quick resolution of technical issues.
• Enhanced Software Support: In addition to hardware coverage, this service includes remote technical support and access to software updates and patches for eligible HPE and third-party software products.
• 24/7 Availability: Report incidents via telephone or web portal 24/7, ensuring that you receive timely assistance whenever you need it.
• Flexible Service Levels: Choose from three distinct service levels—HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service—to tailor support to your business needs.

Technical Details of the Product

• Service Duration: 1 Year
• Response Times: 6-hour phone support service response time for efficient resolutions
• Support Coverage: Varies based on the product eligibility and service level chosen
• Availability: Subject to local availability for hardware and software support

How to Install

Getting started with HPE Foundation Care is a straightforward process:

1. Contact your local HPE sales office to discuss eligibility and determine the most suitable service level for your needs.
2. Once you’ve selected your service level, HPE will guide you through the setup process to ensure everything is configured correctly.
3. Begin utilizing the HPE Foundation Care support services by reporting any incidents as they arise through the designated telephone or web portal channels.

Frequently Asked Questions

What does the HPE Foundation Care service include?

The HPE Foundation Care service includes comprehensive hardware and software support, remote diagnosis, on-site repairs, and access to software updates for eligible products.

How do I report an incident?

Incidents can be reported through the HPE telephone support service or via their web portal, available 24/7 for your convenience.

What are the different service levels available?

HPE Foundation Care offers three service levels: NBD Service, 24x7 Service, and CTR Service, allowing you to select the level that fits your operational needs.

Is software support included with the hardware service?

Yes, the HPE Foundation Care service provides software support for eligible HPE products, which includes remote technical assistance and access to updates.

How long is the service duration?

The service duration for HPE Foundation Care is one year, ensuring long-term support and reliability for your IT infrastructure.