HPE Foundation Care Call-To-Repair - 1 Year - Warranty

Ensure the reliability and performance of your IT infrastructure with the HPE Foundation Care Call-To-Repair - 1 Year - Warranty. This service is designed to provide comprehensive support that enhances the availability of your systems, enabling your business to operate smoothly without the worry of unexpected downtime. With HPE's expert technical resources at your disposal, you can focus on your core operations while we take care of the complexities of hardware and software management.

• Comprehensive Hardware and Software Support: HPE Foundation Care offers extensive support for both hardware and software, ensuring that any issues with your IT systems can be addressed swiftly and efficiently.
• On-Site Repair Services: In the event of a hardware failure, our on-site repair service ensures that technicians are available to resolve the issue quickly, minimizing downtime and disruption to your business operations.
• Remote Diagnosis and Support: Gain immediate access to our trained professionals who can diagnose issues remotely, providing you with quick solutions without the need for a physical visit.
• 6-Hour Call-To-Repair Response Time: Benefit from our commitment to a rapid response with a guaranteed 6-hour call-to-repair service, ensuring that your IT infrastructure gets back to full functionality as soon as possible.
• 1 Year Warranty for Peace of Mind: With a full year of coverage, enjoy the confidence that comes with knowing your IT investments are protected against unforeseen repair and replacement costs.

Technical Details of Product

• Service Type: HPE Foundation Care Call-To-Repair
• Duration: 1 Year
• Response Time: 6 Hours
• Support Type: Remote Diagnosis, On-Site Repair
• Eligible Products: HPE Hardware and selected third-party products
• Software Support: Basic Software Support, Collaborative Call Management for selected non-HPE software

How to Install

To get started with HPE Foundation Care Service, follow these simple steps:

1. Purchase the HPE Foundation Care Call-To-Repair service for your eligible HPE hardware.
2. Contact HPE to activate your service and confirm eligible software support.
3. Ensure your IT team is aware of the service details, including response times and support protocols.
4. In case of any issues, reach out to HPE's support team via the provided contact methods to initiate remote diagnosis or on-site support.

Frequently Asked Questions

• What products are covered under HPE Foundation Care?

  HPE Foundation Care covers eligible HPE hardware products and selected third-party products. For software, it includes basic support for HPE software and collaborative support for selected non-HPE software.

• What is the response time for on-site support?

  The service includes a guaranteed response time of 6 hours for on-site repair.

• Can I access software updates and patches?

  Yes, HPE Foundation Care provides remote technical support and access to necessary software updates and patches.

• How do I contact HPE for support?

  Contact HPE through the support channels provided after purchasing the service, including phone and online support options.

• Is this service available globally?

  HPE Foundation Care is available in multiple regions; however, please check with HPE for specific availability in your area.