HPE Foundation Care Call-To-Repair - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - 1 Year - Warranty is a premium service designed to enhance the reliability and availability of your IT infrastructure. This comprehensive support package, offered by Hewlett Packard Enterprise (HPE), provides you with the peace of mind that comes from knowing your hardware and software issues will be handled efficiently by expert technicians. With a focus on swift resolutions and exceptional customer service, this warranty ensures that your organization's critical systems remain operational and productive.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software support, ensuring that both HPE and selected third-party products are covered, allowing your IT team to focus on core business functions.
• Remote and On-Site Assistance: The service includes remote diagnosis and support for swift issue resolution, while on-site hardware repairs are provided when necessary, ensuring minimal downtime.
• Access to Updates: Enjoy peace of mind with remote technical support, access to software updates, and patches for covered software products, including updates for selected third-party software as they become available.
• Flexible Service Levels: Choose from three distinct service levels - HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service - to tailor your support to your organization's specific needs.
• 24/7 Incident Reporting: Regardless of your coverage window, you can report incidents related to covered hardware or software via telephone or web portal, ensuring that help is always available, day or night.

Technical Details of the Product

• Service Duration: 1 Year
• Response Time: 6-hour phone support service response
• Support Availability: 24/7 for incident reporting
• Coverage: Includes hardware and software support for HPE and selected third-party products
• Access to: Remote technical support, software updates, patches, and product information

How to Install

To activate your HPE Foundation Care Call-To-Repair warranty, follow these simple steps:

1. Contact your local HPE sales office to confirm eligibility for your HPE hardware and software products.
2. Choose your desired service level: NBD, 24x7, or CTR, based on your operational needs.
3. Complete any necessary paperwork or online forms as instructed by the HPE representative.
4. Once approved, you will receive confirmation, and your support services will commence immediately.
5. For ongoing support, ensure that your IT team is familiar with the incident reporting process via telephone or web portal.

Frequently Asked Questions

• What is included in the HPE Foundation Care warranty?

  The warranty includes comprehensive hardware and software support, remote technical assistance, on-site hardware repairs when required, and access to software updates and patches.

• How do I report an incident?

  You can report incidents via telephone or web portal, available 24/7, ensuring assistance is always accessible.

• Can I choose different service levels?

  Yes, HPE offers three service levels to cater to your organization's specific requirements: NBD, 24x7, and CTR.

• Is this service available for third-party products?

  Yes, HPE Foundation Care includes support for selected third-party products, subject to availability from the original manufacturer.

• How long does the service last?

  The HPE Foundation Care service lasts for one year, providing your organization with a full year of reliable support.