Description
The HPE Foundation Care Call-To-Repair - 3 Year Warranty is an essential service designed to enhance the availability and reliability of your IT infrastructure. This comprehensive support package integrates hardware and software services, ensuring that your business operations remain uninterrupted. With HPE's technical resources at your disposal, you can resolve any hardware or software issues swiftly and efficiently, minimizing downtime and maximizing productivity.
- Comprehensive Hardware and Software Support: The HPE Foundation Care service provides extensive support for both HPE and select third-party products, offering remote diagnosis, phone support, and on-site hardware repair when necessary.
- Flexible Support Options: Choose from various service levels tailored to meet your business’s specific needs, including HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service.
- Timely Response Times: Experience a 6-hour phone support service response time, ensuring that any issues are addressed promptly to keep your IT operations running smoothly.
- Access to Software Updates: HPE Foundation Care includes remote technical support and facilitates access to software updates and patches, ensuring that your software products remain current and secure.
- 24/7 Availability: Report incidents at any time, whether through phone or web portal, allowing you to tackle problems as they arise without delay.
Technical Details of the Product
- Warranty Duration: 3 Years
- Support Types: Hardware and Software support for HPE and selected third-party products
- Response Time: 6 Hours for phone support
- Service Levels Available: NBD, 24x7, CTR
- Support Availability: 24/7 incident reporting
How to Install
To take full advantage of the HPE Foundation Care Call-To-Repair service, simply follow these steps:
- Contact your local HPE sales office to confirm eligibility for the Foundation Care service.
- Choose the appropriate service level that aligns with your business needs.
- Complete the service agreement with HPE to activate your warranty coverage.
- Ensure your IT team is informed about the support options available and how to report incidents.
- Utilize the HPE support resources for remote diagnosis and troubleshooting of any issues that may arise.
Frequently Asked Questions
What types of support does the HPE Foundation Care service provide?
The HPE Foundation Care service offers comprehensive hardware and software support, including remote diagnosis, phone support, and on-site repair services for eligible products.
How do I report an incident?
Incidents can be reported via telephone or through the HPE web portal, available 24/7 to ensure your issues are addressed in a timely manner.
Can I choose different service levels for different products?
Yes, HPE offers various service levels (NBD, 24x7, CTR) that can be selected based on the specific needs of your business and the type of product you are using.
Is software support included in the HPE Foundation Care?
Yes, HPE Foundation Care includes remote technical support and access to software updates and patches for covered software products.
How long is the warranty period for HPE Foundation Care?
The warranty provided by the HPE Foundation Care service extends for 3 years, ensuring long-term support for your IT infrastructure.
Customer reviews
Showing - Of Reviews