HPE Foundation Care Call-To-Repair - 4 Year - Warranty

Introducing the HPE Foundation Care Call-To-Repair - 4 Year Warranty, a comprehensive support solution designed to enhance the reliability and performance of your IT infrastructure. This service is tailored to provide you with peace of mind through extensive hardware and software support from Hewlett Packard Enterprise (HPE) technical resources. With HPE Foundation Care, you can ensure that your organization remains operational and efficient with minimal downtime.

• Comprehensive Hardware and Software Support: Gain access to expert technical resources who will collaborate with your IT team to resolve hardware and software issues swiftly. This ensures that your business operations run smoothly without interruptions.
• Remote Diagnosis and On-Site Repair: The service includes remote troubleshooting and diagnosis. If necessary, on-site hardware repair is provided, allowing for quicker resolutions to complex issues directly at your location.
• Basic Software Support and Collaborative Call Management: For eligible hardware products, this service may include Basic Software Support and Collaborative Call Management for selected non-HPE software, ensuring that all your software needs are met.
• Access to Software Updates and Patches: Customers receive access to essential software updates and patches, including updates for certain third-party software products, enhancing security and performance for your IT systems.
• 24/7 Support Availability: Regardless of the time or day, you can report incidents via telephone or web portal, and access automated equipment reporting events via the HPE electronic remote support solution, ensuring you have support when you need it most.

Technical Details of the Product

• Service Duration: 4 Years
• Service Levels Available: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, HPE Foundation Care CTR Service
• Response Time: 6 Hour Phone Support Service Response Time
• Eligibility: Varies by product; consult your local HPE sales office for details.
• Coverage Windows: Local availability applies to both hardware and software support coverage.

How to Install

Installation of the HPE Foundation Care service is straightforward. Once you purchase the service, you will need to connect with your HPE representative to finalize the details and register your hardware and software products for coverage. HPE will then guide you through the setup process, ensuring that your IT infrastructure is adequately supported from the get-go. Regular updates and information regarding your coverage will be provided to ensure you maximize the benefits of your service.

Frequently Asked Questions

• What is the HPE Foundation Care Call-To-Repair service?
  This service offers comprehensive hardware and software support to enhance the reliability of your IT infrastructure.
• How does the on-site support work?
  If remote diagnosis determines that an issue requires on-site intervention, HPE will send experts to your location to resolve the problem promptly.
• Can I access third-party software support?
  Yes, the service includes Basic Software Support and Collaborative Call Management for selected non-HPE software, subject to eligibility.
• What are the available service levels?
  HPE provides various service-level options, including HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service, allowing you to choose the best fit for your business needs.
• How can I report an incident?
  You can report incidents 24/7 either via telephone or through the HPE web portal, ensuring immediate attention to your support needs.