HPE Foundation Care Call-To-Repair - 5 Year - Warranty

The HPE Foundation Care Call-To-Repair service is designed to provide comprehensive support for your IT infrastructure, ensuring maximum uptime and efficiency. With a 5-year warranty, this service is an intelligent investment that enhances the availability and performance of your hardware and software systems. HPE's dedicated technical resources collaborate with your IT team to diagnose and resolve issues promptly, minimizing disruptions to your operations.

• Comprehensive Hardware and Software Support: HPE Foundation Care covers a wide range of HPE and selected third-party products, offering both remote diagnosis and on-site repair services to tackle any hardware or software challenges effectively.
• Rapid Response Times: Enjoy peace of mind with a 6-hour Call-to-Repair service response time, ensuring that any issues are addressed swiftly and your systems can return to optimal operation without unnecessary delays.
• Flexible Support Options: The service includes Basic Software Support and Collaborative Call Management for eligible non-HPE software, providing a robust support system for both your hardware and software environments.
• Five-Year Coverage: With a 5-year service duration, you can be assured of continued support and maintenance for your IT infrastructure, allowing you to focus on your core business activities.
• Enhanced Usability: The service features both electronic and physical options for better usability, and labor service characteristics designed for your convenience, enabling ease of operation and quick resolution of issues.

Technical Details of the Product

• Service Type: HPE Foundation Care Call-To-Repair
• Duration: 5 Years
• Response Time: 6 Hour Call-to-Repair
• Support Coverage: Hardware and software support for HPE and selected third-party products
• Included Services: Remote diagnosis, on-site repair, Basic Software Support, and Collaborative Call Management

How to Install

To install and activate the HPE Foundation Care Call-To-Repair service, follow these simple steps:

1. Purchase the HPE Foundation Care Call-To-Repair service package for your eligible hardware or software products.
2. After purchase, you will receive confirmation and an activation code from HPE.
3. Contact HPE support to register your products and activate the service using the provided activation code.
4. Consult with your IT team to ensure that all covered devices and software are configured correctly to benefit from the support services.
5. Keep your contact information updated with HPE for timely communication regarding service and support.

Frequently Asked Questions

• What products are covered under HPE Foundation Care?

  The service covers eligible HPE hardware products and selected third-party software. Please contact HPE for specific eligibility details.

• How does the Call-to-Repair service work?

  When an issue arises, you can contact HPE support, and they will provide remote diagnosis and, if necessary, dispatch a technician for on-site repair within the promised response time.

• Is software support included in this service?

  Yes, the service includes Basic Software Support and Collaborative Call Management for eligible non-HPE software products, enhancing overall IT support.

• Can I extend my service beyond five years?

  Yes, you can discuss extension options with HPE as your service period approaches its end date.

• What should I do if I experience a service issue?

  Contact HPE support immediately. They will guide you through the troubleshooting process and escalate the issue if on-site support is required.