Description
HPE Foundation Care Call-To-Repair is a robust, end-to-end service designed to maximize the availability and reliability of your IT infrastructure. This 5-year program combines comprehensive hardware and software support, remote diagnostics, proactive software updates, and rapid on-site repair when required. It’s tailored to help your IT team resolve issues quickly, minimize unplanned downtime, and keep essential systems running smoothly. With HPE-backed expertise and a structured response plan, you gain a predictable, enterprise-grade service that aligns with demanding business priorities and budget realities. Whether you rely on HPE hardware, select third-party software, or a mix of both, Foundation Care Call-To-Repair provides a coordinated path to problem resolution, security updates, and ongoing system health monitoring.
- Comprehensive hardware and software services with remote diagnosis and on-site hardware repair if necessary, delivering end-to-end coverage to maximize system uptime.
- Basic Software Support and Collaborative Call Management for selected non-HPE software, ensuring coordinated issue handling across multiple vendors and solutions.
- Remote technical support and access to software updates and patches, helping to keep your environment current, secure, and compliant with evolving standards.
- Six-hour Call-To-Repair service response time, designed to accelerate problem resolution and minimize disruption to business operations.
- Five-year service duration, providing long-term protection with predictable cost and consistent service levels—from deployment through sustained operations.
Technical Details of HPE Foundation Care Call-To-Repair - 5 Year - Warranty E/r 36xx Svc
- Service scope: Hardware and software coverage for eligible HPE products, with options to include selected non-HPE software through Collaborative Call Management where applicable.
- Remote diagnosis and on-site repair: When possible, remote troubleshooting is used to identify and resolve issues quickly; on-site hardware repair is provided if remote resolution is not feasible.
- Software support and updates: For eligible software components, remote technical support is provided along with access to software updates and patches to maintain system security and performance.
- Support channels: Dedicated phone support is available to resolve problems, with a streamlined escalation path and a single point of contact for coordination across hardware and software layers.
- Response time and reliability: 6-hour Call-To-Repair service response time ensures timely attention to critical incidents and rapid progression toward resolution.
- Duration and scope of coverage: The service runs for five years from the start of coverage, delivering consistent, long-term protection and service continuity for your IT environment.
How to install HPE Foundation Care Call-To-Repair
- Determine eligibility: Confirm that your hardware is supported under HPE Foundation Care and identify any eligible software components to be included under the service agreement.
- Purchase and activate: Acquire the Foundation Care Call-To-Repair service for the intended hardware and software, and complete the activation with HPE to initiate coverage.
- Register assets: Register the covered devices and software in the HPE support system, ensuring accurate serial numbers, SKUs, and location details to enable precise service assignment.
- Define service parameters: Establish preferred on-site service location, escalation contacts, and any special handling requirements to optimize response times and technician deployments.
- Access support channels: Ensure your IT team has the correct access to HPE support portals and phone lines, so remote diagnostics, software updates, and on-site scheduling proceed without delay.
Frequently asked questions
- What does HPE Foundation Care Call-To-Repair include? This service provides comprehensive hardware and software support, including remote diagnosis, on-site hardware repair when needed, and remote software support with access to updates and patches. It also includes 6-hour response times, a five-year coverage period, NBD protection where applicable, and phone support to resolve problems efficiently.
- Does it cover software from non-HPE vendors? Yes, for selected non-HPE software, Foundation Care offers Collaborative Call Management to coordinate support across multiple vendors and help you resolve complex issues more quickly.
- How long does the service last? The coverage is five years from the start of the agreement, providing long-term protection and consistent service levels across the product lifecycle.
- What is the service response time? The standard Call-To-Repair response time is six hours, designed to align with operational needs and maintain high availability for critical infrastructure.
- What support channels are included? The service includes phone support for problem resolution, remote technical assistance, and access to software updates and patches, with on-site options when remote resolution cannot fully address the issue.
- Is on-site service guaranteed? On-site hardware repair is included when required to resolve issues that cannot be diagnosed or fixed remotely, enhancing reliability and reducing downtime for essential systems.
- How do I activate the service? After confirming eligibility, purchase and activate the Foundation Care Call-To-Repair plan, register all covered assets, and configure service locations and contacts to enable rapid dispatch and diagnosis.
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