HPE Foundation Care Call-To-Repair - Extended Service - 1 Year - Service

The HPE Foundation Care Call-To-Repair - Extended Service - 1 Year is designed to provide your organization with the comprehensive support it needs to maintain the availability and performance of your IT infrastructure. With a focus on both hardware and software services, this extended service ensures that you have access to HPE’s technical resources to resolve any issues promptly and effectively. Enjoy peace of mind as your IT environment is backed by HPE's reliable support, allowing you to focus on your core business operations.

• Comprehensive Support: Enjoy a complete package of hardware and software services, ensuring that all your IT needs are met with one solution.
• Remote Diagnosis and Support: Benefit from rapid remote troubleshooting and diagnosis, minimizing downtime and allowing your systems to stay operational.
• On-Site Hardware Repair: In the event of a hardware failure, HPE provides on-site repairs so that you can quickly resume regular operations.
• Timely Repair Response: With a commitment to a 6-hour repair service response time, you can trust that your IT issues will be addressed promptly.
• Access to Updates: Receive essential software updates and patches to keep your IT solutions running smoothly and securely.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 1 Year
• Includes: Remote diagnosis, on-site repairs, software updates, and patches
• Response Time: 6 Hours for repair service
• Supported Products: HPE and selected third-party products

How to Install

To make the most of your HPE Foundation Care Call-To-Repair service, follow these simple steps:

1. Contact HPE Support to register your eligible hardware and software products.
2. Ensure that your contact information and service details are accurate to facilitate prompt assistance.
3. In the event of an issue, reach out to HPE Support using the provided contact information.
4. Provide necessary details about the problem you are facing for remote diagnosis.
5. If on-site repair is needed, HPE will dispatch a technician to your location within the guaranteed response time.

Frequently Asked Questions

• What is covered under the HPE Foundation Care service?
  This service includes comprehensive hardware and software support, remote diagnostics, on-site repairs, access to software updates, and patches.
• Is there a response time guarantee for repairs?
  Yes, HPE guarantees a 6-hour repair service response time to ensure minimal downtime.
• Can I get support for third-party software products?
  Yes, selected third-party software products are included in the support, depending on eligibility.
• How do I request service?
  Simply contact HPE Support via the provided contact information, and they will assist you with your request.
• Is this service available worldwide?
  Availability may vary by location; please check with HPE for specific coverage in your region.