HPE Foundation Care Call-To-Repair - Extended Service - 1 Year - Service

The HPE Foundation Care Call-To-Repair - Extended Service is an essential service solution designed to enhance the reliability and efficiency of your IT infrastructure. By offering a unique combination of hardware and software support, this service ensures your systems are operational with minimal downtime. HPE's technical resources are dedicated to helping your IT team swiftly resolve issues, allowing you to focus on your core business functions without interruptions.

• Comprehensive Support: The HPE Foundation Care service provides extensive remote diagnosis and support for both hardware and software, ensuring a cohesive experience when resolving IT issues.
• On-Site Hardware Repair: Should remote support be insufficient, the service guarantees on-site hardware repair, minimizing downtime and keeping your operations running smoothly.
• Software Updates and Patches: With included access to software updates and patches, your systems remain secure and up-to-date, ensuring optimal performance and security.
• 6-Hour Repair Response Time: The service offers a rapid 6-hour repair service response time, allowing for quick resolution of issues and improved business continuity.
• 1-Year Service Duration: For peace of mind and maximum productivity, the HPE Foundation Care offers a full year of service, ensuring ongoing support and timely results.

Technical Details of the Product:

• Service Type: Extended Service
• Duration: 1 Year
• Response Time: 6 Hours for Hardware Repair
• Included Support: Remote diagnosis, on-site repair, software updates, and patches
• Eligible Products: HPE and selected third-party products

How to Install:

To install the HPE Foundation Care Call-To-Repair service, follow these simple steps:

1. Purchase the HPE Foundation Care Call-To-Repair service through authorized HPE channels.
2. Once purchased, you will receive a confirmation and service agreement.
3. Coordinate with your IT team to gather details about the hardware and software products that will be covered under this service.
4. Contact HPE support to register your eligible products and ensure that your service is activated.
5. Review and familiarize your IT team with the service features to maximize the benefits of the support provided.

Frequently Asked Questions:

• What types of products are eligible for the HPE Foundation Care service?
  HPE Foundation Care covers a range of HPE hardware and selected third-party products. For specific eligibility, please contact HPE directly.
• How do I report an issue that needs support?
  You can report an issue by contacting HPE support through the provided channels in your service agreement.
• Is software support included in this service?
  Yes, the service includes remote technical support for eligible software products as well as access to updates and patches.
• How does the on-site support work?
  If remote diagnosis does not resolve the issue, a technician will be dispatched to your location as per the terms of the service agreement.
• Can I renew the service after one year?
  Yes, you can renew the HPE Foundation Care service upon its expiration to continue benefiting from the support.