HPE Foundation Care Call-To-Repair - Extended Service - 1 Year - Service

The HPE Foundation Care Call-To-Repair - Extended Service - 1 Year - Service is designed to enhance the reliability and performance of your IT infrastructure. This comprehensive service package offers both hardware and software support from Hewlett Packard Enterprise (HPE), ensuring your systems run smoothly and remain available whenever needed. With expert technical resources at your disposal, you can resolve hardware and software issues efficiently, minimizing downtime and maximizing productivity.

• Comprehensive Support: Gain access to HPE technical resources who work directly with your IT team to resolve both hardware and software problems, ensuring your systems are always operational.
• Remote Diagnosis & On-Site Repair: Experience swift resolution with remote diagnosis capabilities. If an issue requires further attention, on-site hardware repair services are readily available to get you back on track.
• Software Coverage: For eligible HPE hardware products, this service also includes Basic Software Support, ensuring software issues are addressed alongside hardware concerns.
• Fast Response Times: Enjoy a rapid 6-Hour Repair Service response time, allowing for quick accommodations and maximum reliability, which is crucial for any business environment.
• Cost-Effective Maintenance: The parts and labor service characteristics help minimize inventory costs without sacrificing dependability, making it a financially wise decision for your IT needs.

Technical Details of the Product

• Service Type: HPE Foundation Care Call-To-Repair
• Service Duration: 1 Year
• Response Time: 6-Hour Repair Service
• Support Coverage: Hardware and Software (HPE and selected third-party products)
• Access to Software Updates: Included for eligible software products

How to Install

Installation of the HPE Foundation Care Service is straightforward. After purchasing the service, you'll receive a confirmation along with details on how to activate your coverage. Simply follow the instructions provided in the confirmation email, register your eligible HPE hardware and software products, and you'll be set to receive immediate support and benefits.

Frequently Asked Questions

• What is covered under HPE Foundation Care?
  HPE Foundation Care covers both hardware and software support for eligible HPE products, including remote diagnosis, on-site repair, and access to software updates.
• What is the response time for repairs?
  The service includes a 6-Hour Repair Service response time, ensuring that any issues are addressed swiftly and effectively.
• Can I get support for third-party software?
  Yes, the service may include Basic Software Support and Collaborative Call Management for selected non-HPE software, depending on eligibility.
• How do I activate my service?
  After purchase, activation instructions will be sent via email. Follow the steps outlined to register your hardware and software products.
• Is there a limit to the number of service calls I can make?
  There is no limit to the number of support calls you can make as part of your HPE Foundation Care service, providing you with peace of mind.