HPE Foundation Care Call-To-Repair - Extended Service - 1 Year - Service

The HPE Foundation Care Call-To-Repair is an essential extended service offering from Hewlett Packard Enterprise (HPE) designed to enhance your IT infrastructure's reliability and uptime. This one-year service provides a comprehensive suite of support options, combining hardware and software assistance tailored to meet your business needs efficiently. With expert technical resources at your disposal, your IT team will be empowered to tackle issues swiftly, ensuring optimal performance of your HPE and selected third-party products.

• Comprehensive Support: The HPE Foundation Care service includes remote diagnosis and support, managing both hardware and software problems efficiently, allowing your IT team to focus on strategic initiatives.
• On-Site Hardware Repair: In the event of an issue that requires in-person attention, HPE provides on-site hardware repair, ensuring minimal disruption to your operations.
• Software Support and Updates: Enjoy unrestricted access to remote technical support for software products, along with timely updates and patches for both HPE-supported and selected third-party software, keeping your systems current and secure.
• Quick Response Time: Experience a remarkable 6-hour repair service response time, enhancing your operational dependability and ensuring that issues are resolved swiftly.
• Maximized Efficiency: With a one-year service duration, HPE Foundation Care is committed to delivering precise results and improved productivity, giving you peace of mind and confidence in your IT infrastructure.

Technical Details of Product

• Service Type: Extended Service
• Duration: 1 Year
• Response Time: 6 Hours for hardware repair
• Coverage: HPE hardware products and selected third-party products
• Support: Remote diagnosis, on-site repair, software updates, and patches

How to Install

To take advantage of the HPE Foundation Care Call-To-Repair service, follow these steps:

1. Contact your HPE representative to confirm eligibility for your hardware and software products.
2. Review the service agreement details and sign up for the service to ensure coverage.
3. Upon enrollment, ensure your IT team has the necessary contact information for HPE technical support.
4. Utilize the remote diagnosis feature as issues arise, and escalate to on-site repair if required.
5. Regularly check for software updates and patches provided through the service for optimal performance.

Frequently Asked Questions

What products are covered under the HPE Foundation Care service?

The HPE Foundation Care service covers eligible HPE hardware products and selected third-party software. Please contact HPE for specific details on eligibility.

How quickly can I expect support?

HPE Foundation Care guarantees a 6-hour repair service response time, ensuring your issues are addressed promptly.

Will I receive software updates during the service duration?

Yes, the service includes access to software updates and patches for both HPE and supported third-party software products as they become available.

Is on-site support included with this service?

Yes, on-site hardware repair is part of the HPE Foundation Care service when remote diagnosis does not resolve the issue.

How can I contact HPE support?

You can reach HPE support through the contact details provided upon enrolling in the HPE Foundation Care service. It's advisable to have your service agreement handy when reaching out.