HPE Foundation Care Call-To-Repair - Extended Service - 1 Year - Service

The HPE Foundation Care Call-To-Repair Extended Service is designed to provide comprehensive support for your IT infrastructure, ensuring that your business operations run smoothly and efficiently. With this service, you gain access to a wealth of knowledge and expertise from Hewlett Packard Enterprise (HPE) technical resources, who work in tandem with your IT team to resolve issues related to both hardware and software. The HPE Foundation Care service stands out by offering timely support, minimizing downtime, and enhancing overall productivity for your organization.

• Comprehensive Support: The HPE Foundation Care service provides a complete package of hardware and software services designed to maximize the availability of your IT infrastructure.
• Remote Diagnosis and On-Site Repair: Gain peace of mind with remote diagnosis for hardware issues, and on-site support when necessary, ensuring that any disruptions are addressed quickly and effectively.
• Software Updates and Patches: Stay ahead of the curve with access to software updates and patches for HPE-supported products, as well as selected third-party solutions, enabling you to maintain optimal performance.
• Minimization of Downtime: With a fast, 6-hour repair service response time, HPE Foundation Care helps limit downtime and ensures your business operations continue without interruption.
• Cost-Effective Inventory Management: The parts and labor service characteristics help reduce inventory costs, allowing for maximum dependability without the burden of excess stock.

Technical Details of Product

• Service Duration: 1 Year
• Support Type: Hardware and software support, including selected third-party products
• Repair Response Time: 6 hours
• Access to Updates: Software updates and patches included
• Support Channels: Remote technical support available

How to Install

To activate your HPE Foundation Care Call-To-Repair service, follow these simple steps:

1. Purchase the HPE Foundation Care service through an authorized HPE partner or directly from HPE.
2. Register your HPE hardware and software products with your HPE support account.
3. Once registered, you will receive confirmation of your service activation.
4. For any hardware or software issues, contact HPE support through the provided contact channels.
5. Utilize the remote diagnostics and on-site support options as required to resolve your technical issues efficiently.

Frequently Asked Questions

What is included in the HPE Foundation Care service?

The service includes comprehensive support for hardware and software, remote diagnosis, on-site repair, access to software updates, and patches for both HPE and selected third-party products.

How quickly can I expect a response for repairs?

HPE Foundation Care promises a 6-hour repair service response time, ensuring that any issues are addressed promptly to minimize downtime.

Can I get support for third-party software with this service?

Yes, HPE Foundation Care includes access to support for selected third-party software products, providing broader coverage for your IT environment.

Is there a limit to the number of service calls I can make?

There is no limit to the number of service calls you can make; HPE Foundation Care is designed to provide ongoing support throughout the service duration.

What do I need to do to renew my service after one year?

To renew your HPE Foundation Care service, simply contact your HPE representative or authorized partner before your current service period ends to discuss renewal options and pricing.