HPE Foundation Care Call-To-Repair - Extended Service - 1 Year - Service

The HPE Foundation Care Call-To-Repair - Extended Service for 1 Year is an essential solution for businesses looking to enhance the reliability and availability of their IT infrastructure. This comprehensive service offered by Hewlett Packard Enterprise (HPE) combines both hardware and software support, ensuring that your system runs smoothly and efficiently. With HPE's expert technical resources at your disposal, you can resolve hardware and software issues quickly, minimizing downtime and maximizing productivity.

• Comprehensive Support: HPE Foundation Care offers a holistic approach, providing both hardware and software support to optimize your IT environment.
• Remote Diagnosis and On-Site Repair: Enjoy the benefit of remote diagnosis alongside on-site hardware repair services that ensure quick resolution of issues.
• Access to Updates: Stay up-to-date with the latest software updates and patches, including those for selected third-party software covered by HPE.
• Fast Repair Service: With a 6-hour repair service response time, your IT infrastructure will be back up and running in no time, ensuring minimal disruption to your operations.
• One-Year Service Duration: This extended service plan lasts for one year, providing you with continuous support and peace of mind throughout the duration.

Technical Details of Product

Service Type: Extended Hardware and Software Support

Response Time: 6 Hours

Service Duration: 1 Year

Includes: Remote Diagnosis, On-Site Hardware Repair, Basic Software Support, Collaborative Call Management

Eligible Products: HPE hardware and selected third-party products

How to Install

To take advantage of the HPE Foundation Care Call-To-Repair service, simply follow these steps:

1. Purchase the HPE Foundation Care service through an authorized distributor or directly from HPE.
2. Identify and register your eligible HPE hardware and software products with HPE.
3. Contact HPE technical support to activate your service and get started.
4. Maintain communication with HPE for ongoing support and ensure your systems are regularly updated.

Frequently Asked Questions

1. What types of hardware and software are covered by HPE Foundation Care?

The service covers a range of eligible HPE hardware products and selected third-party software. For a full list of eligible products, please contact HPE directly.

2. What should I do if I encounter an issue?

If you encounter any hardware or software issues, you can reach out to HPE's technical support team for remote diagnosis and assistance.

3. How quickly can I expect a technician on-site for repairs?

With the 6-hour repair service response time, HPE aims to have a technician on-site as quickly as possible to resolve your issues.

4. Is software update access included in the service?

Yes, HPE Foundation Care includes access to software updates and patches for both HPE-supported and selected third-party software products.

5. Can I renew the service after one year?

Yes, you can renew the HPE Foundation Care service at the end of the one-year period. HPE will provide information regarding renewal options as your service expiration approaches.