HPE Foundation Care Call-To-Repair - Extended Service - 1 Year - Service

HPE Foundation Care Call-To-Repair is an essential extended service designed to enhance the reliability and availability of your IT infrastructure. This one-year service provides comprehensive support for both hardware and software components, ensuring your systems operate smoothly and efficiently. With HPE's expert technical resources at your disposal, you can focus on your core business while we take care of your IT needs.

• Comprehensive Support: HPE Foundation Care offers an all-encompassing approach to hardware and software services, assuring optimal functionality and resilience of your IT environment.
• Remote Diagnosis and On-Site Repair: Receive quick remote diagnosis and, if necessary, on-site hardware repair services to promptly resolve any issues, minimizing downtime.
• Software Support Included: Benefit from remote technical support and access to software updates and patches for HPE-supported third-party software, enhancing your system's performance.
• Quick Repair Response: Enjoy a 6-hour repair service response time, allowing for swift resolutions to any hardware-related issues, which keeps your operations running smoothly.
• Cost-Effective Service: Parts and labor service characteristics help reduce inventory costs while maximizing dependability and service quality, ensuring you get the best value for your investment.

Technical Details of HPE Foundation Care Call-To-Repair

• Service Duration: 1 Year
• Response Time: 6 Hours
• Support Type: Hardware and Software
• Location: On-Site and Remote Support
• Eligible Products: HPE and selected third-party products

How to Install HPE Foundation Care Call-To-Repair

To install and activate your HPE Foundation Care Call-To-Repair service, follow these steps:

1. Purchase the service through an authorized HPE reseller or directly from HPE.
2. Ensure you have the necessary HPE hardware and software eligible for this service.
3. Contact HPE customer support to register your service and confirm coverage for your products.
4. Obtain your service identification number and retain it for future reference.
5. Begin using your service by reaching out to HPE technical resources for any issues or support needed.

Frequently Asked Questions

What products are covered under the HPE Foundation Care service?

The HPE Foundation Care service covers eligible HPE hardware and selected third-party products. For software, HPE provides support for HPE-supported third-party software as well.

How quickly can I expect a response from HPE support?

HPE Foundation Care offers a 6-hour repair service response time, ensuring that your IT infrastructure is promptly addressed and issues are resolved quickly.

Is remote support available for software issues?

Yes, the HPE Foundation Care service includes remote technical support and access to software updates and patches for both HPE and selected third-party software products.

Can I upgrade my service plan after purchasing?

Yes, you can contact HPE customer support to inquire about upgrading your service plan or adding additional coverage as your needs evolve.

What should I do if I encounter a problem that is not resolved within the agreed response time?

If your issue is not resolved within the 6-hour response time, you should contact HPE support immediately to escalate the issue and ensure timely resolution.