HPE Foundation Care Call-To-Repair - Extended Service - 1 Year - Service

Introducing the HPE Foundation Care Call-To-Repair - Extended Service - 1 Year - Service, a pivotal solution for businesses striving to maintain high availability and reliability of their IT infrastructure. This comprehensive service is designed to enhance the operational efficiency of your organization by providing robust support for both hardware and software issues, ensuring that your systems run smoothly and effectively. With HPE's exceptional technical resources at your disposal, you can focus on your core business while relying on us to keep your technology in top shape.

• Comprehensive Hardware and Software Support: HPE Foundation Care offers a seamless combination of hardware and software services, ensuring that your IT infrastructure is fully supported for both HPE products and selected third-party software.
• Efficient Remote Diagnosis and On-Site Repair: Our service includes remote diagnosis to quickly identify issues, along with on-site hardware repair when necessary, minimizing downtime and accelerating productivity.
• Collaborative Call Management: For eligible HPE hardware products, the service includes Basic Software Support and Collaborative Call Management for non-HPE software, ensuring that all your software needs are met effectively.
• Access to Software Updates and Patches: Stay current with HPE Foundation Care. The service provides remote technical support and access to essential software updates and patches for both HPE and selected third-party software products.
• Predictable Cost of Ownership: Keep your IT budget on track with predictable total cost of ownership. The HPE Foundation Care service is designed to deliver exceptional value, allowing you to manage expenses efficiently.

Technical Details of the Product

• Service Duration: 1 Year
• Repair Service Response Time: 6 Hours
• Service Coverage: Hardware and software support for HPE and selected third-party products
• Support Type: Remote technical support and on-site repair
• Included Services: Basic Software Support, Collaborative Call Management, access to updates and patches

How to Install

To install the HPE Foundation Care Call-To-Repair service, simply follow these steps:

1. Contact your HPE account representative or visit the HPE website to purchase the service.
2. Provide the necessary information regarding your existing hardware and software configurations.
3. Upon confirmation of eligibility, HPE will activate the service.
4. Once activated, you will have immediate access to remote technical support and software updates.
5. For any hardware-related issues, simply open a service request, and HPE will facilitate remote diagnosis and arrange for on-site repair if needed.

Frequently Asked Questions

1. What is included in the HPE Foundation Care service?

The HPE Foundation Care service includes comprehensive hardware and software support, remote diagnosis, on-site repairs, access to software updates, and basic software support for eligible third-party products.

2. How quickly can I expect a repair service response?

HPE guarantees a 6-hour repair service response time, ensuring timely attention to your IT issues and minimizing system downtime.

3. Can I use the service for non-HPE software products?

Yes, the HPE Foundation Care service includes Collaborative Call Management for selected non-HPE software products, providing you with comprehensive support.

4. Is training available for using HPE Foundation Care services?

HPE provides resources and guidance as part of the service to help your IT team effectively utilize the support services available under the HPE Foundation Care.

5. How can I find out which third-party software is eligible for support?

For specific details regarding eligible third-party software, please contact HPE directly or consult the documentation provided during the purchase process.