HPE Foundation Care Call-To-Repair - Extended Service - 1 Year - Service

The HPE Foundation Care Call-To-Repair service is an essential solution for businesses that rely on Hewlett Packard Enterprise (HPE) products. This extended service plan ensures that your IT infrastructure remains available and operational with comprehensive support for both hardware and software issues. With a focus on reliability, speed, and professionalism, HPE's technical resources work closely with your IT team to quickly resolve problems and minimize downtime.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software services designed to enhance the availability and performance of your IT infrastructure.
• Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote diagnosis and support, along with on-site hardware repair when necessary, ensuring minimal disruption to your operations.
• Basic Software Support: For eligible HPE hardware products, this service includes Basic Software Support and Collaborative Call Management for selected non-HPE software, keeping your software up to date and functional.
• Technical Support and Updates: Gain access to expert remote technical support, as well as necessary software updates and patches to maintain system integrity and security.
• Fast Repair Response Time: Benefit from a 6-hour repair service response time, providing quick accommodations and maximum reliability for your business's critical IT systems.

Technical Details of HPE Foundation Care Call-To-Repair Service

• Service Duration: 1 Year
• Service Type: Extended Service Plan (Hardware & Software)
• Response Time: 6 Hour Repair Service Response
• Support Coverage: HPE Hardware and selected third-party products
• Includes: Remote diagnosis, on-site hardware repair, basic software support, software updates, and patches

How to Install HPE Foundation Care Call-To-Repair Service

To install HPE Foundation Care Call-To-Repair service, follow these simple steps:

1. Purchase the HPE Foundation Care Call-To-Repair service along with your eligible HPE hardware or software products.
2. Contact HPE support to register your service and ensure that your HPE products are eligible for coverage.
3. Integrate HPE's technical support number into your internal IT processes for easy access.
4. Utilize HPE's online portal for software updates and patches as they become available.
5. For any issues, call HPE support and provide your service details to initiate the remote diagnosis or on-site repair process.

Frequently Asked Questions

What is HPE Foundation Care Call-To-Repair service?

HPE Foundation Care Call-To-Repair service is an extended service plan that provides comprehensive support for HPE hardware and software products, ensuring reliability and minimizing downtime.

Which products are eligible for this service?

This service covers eligible HPE hardware products and may also include selected third-party software products. For specific eligibility questions, contact HPE support.

What kind of support is included in the service?

Support includes remote diagnosis, on-site hardware repair, basic software support, as well as access to software updates and patches for both HPE and select third-party products.

How quickly can I expect repairs to be made?

HPE Foundation Care offers a 6-hour repair service response time, allowing for prompt accommodations when issues arise.

How long does the service last?

The HPE Foundation Care Call-To-Repair service is valid for 1 year from the date of purchase, offering extended peace of mind for your IT infrastructure.