HPE Foundation Care Call-To-Repair - Extended Service - 1 Year - Service

The HPE Foundation Care Call-To-Repair - Extended Service is an essential solution for businesses seeking to enhance their IT infrastructure's performance and reliability. Designed by Hewlett Packard Enterprise (HPE), this service offers comprehensive hardware and software support tailored to meet the specific needs of your organization. With a commitment to keeping your systems operational and efficient, this one-year service plan delivers unparalleled support, ensuring minimal downtime and maximum productivity.

• Comprehensive Support: HPE Foundation Care provides extensive hardware and software services designed to resolve issues swiftly and effectively. Benefit from both remote diagnosis and on-site repair services, ensuring that your IT infrastructure remains operational at all times.
• Quick Repair Response: With a remarkable 6-hour repair service response time, HPE ensures that your hardware issues are addressed in a timely manner, significantly reducing any potential downtime.
• Predictable Total Cost of Ownership: Enjoy peace of mind with a service plan that allows you to budget effectively. The HPE Foundation Care service includes a predictable total cost of ownership, making it easier for you to manage your IT expenses.
• Enhanced Productivity: The combination of parts and labor service characteristics means that tasks are completed quickly and efficiently, allowing your IT team to focus on strategic initiatives rather than day-to-day operational issues.
• Software Support Included: In addition to hardware support, this service also offers access to remote technical support for software products, keeping your systems updated with the latest patches and updates, including selected third-party software.

Technical Details of the HPE Foundation Care Call-To-Repair Service

• Service Duration: 1 Year
• Response Time: 6 Hour Repair Service
• Scope: Hardware and software support for HPE and selected third-party products
• Features: On-site hardware repair, remote diagnosis, access to updates and patches for software
• Support Model: Collaborative Call Management for eligible non-HPE software

How to Install HPE Foundation Care Call-To-Repair Service

Installing the HPE Foundation Care Call-To-Repair service is straightforward. Simply follow these steps:

1. Contact HPE: Reach out to your HPE representative or authorized partner to discuss your specific needs and confirm eligibility for the service.
2. Purchase the Service: Once details are finalized, proceed to purchase the HPE Foundation Care service as per the agreed terms.
3. Receive Confirmation: After the purchase, you will receive confirmation and documentation outlining the scope of the service.
4. Setup Support Channels: Configure your support channels as per the instructions provided in the confirmation documentation.
5. Utilize the Service: Whenever you encounter an issue, reach out to the HPE support team using the designated support channels for timely assistance.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care?
  The service covers a wide range of HPE hardware and selected third-party software products. For specific eligibility, please consult with HPE.
• Can I customize my service plan?
  Yes, HPE offers options to customize your service plan based on the specific needs of your organization. Contact HPE for more details.
• What happens if my hardware needs repair?
  If your hardware requires repair, HPE provides remote diagnosis and, if necessary, on-site support to resolve the issue as quickly as possible.
• Is software support included in this service?
  Yes, the HPE Foundation Care service includes remote technical support and access to software updates and patches for both HPE and selected third-party software.
• How do I request support?
  Support can be requested through the designated support channels provided in your service confirmation documentation.