HPE Foundation Care Call-To-Repair - Extended Service - 1 Year - Service

HPE Foundation Care Call-To-Repair is an extended service designed to elevate the reliability of your IT infrastructure. This comprehensive service package from Hewlett Packard Enterprise (HPE) combines hardware and software support, ensuring your systems remain operational and efficient. With rapid-response assistance and extensive resources, this service is ideal for businesses looking to minimize downtime and enhance their IT performance.

• Comprehensive Support: HPE Foundation Care provides detailed hardware and software services, ensuring that your IT infrastructure is consistently available. The combination of remote diagnosis and on-site repairs ensures that all technical issues are addressed swiftly.
• Rapid Response Time: Enjoy a 6-hour repair service response time, allowing your IT team to quickly resolve any hardware or software issues that may arise, minimizing disruption to your business operations.
• Expert Technical Resources: Gain access to skilled HPE technical resources who work in collaboration with your IT team to troubleshoot and resolve hardware and software problems related to both HPE and selected third-party products.
• Software Support Included: HPE Foundation Care provides remote technical support along with access to essential software updates and patches, helping you stay updated with the latest security and functionality improvements.
• Cost-Effective Parts and Labor: This service includes parts and labor, significantly reducing inventory costs while ensuring maximum dependability and efficiency in repairs.

Technical Details of Product

Service Duration: 1 Year

Response Time: 6 Hour Repair Service

Support Coverage: Remote diagnosis, on-site hardware repair, basic software support, collaborative call management for selected non-HPE software.

Supported Products: HPE hardware and selected third-party products. Please contact HPE for more details on eligible software products.

How to Install

To activate your HPE Foundation Care Call-To-Repair service, simply follow these steps:

1. Contact your HPE representative or authorized reseller to purchase the service.
2. Provide the necessary details about your existing HPE hardware and software installations.
3. HPE will guide you through the setup process and ensure that your account is configured correctly for seamless support.
4. Once activated, you can access support services through the HPE support portal or by contacting HPE directly.

Frequently Asked Questions

1. What types of products are covered under HPE Foundation Care?
HPE Foundation Care covers eligible HPE hardware products and selected third-party products. For software support, specific non-HPE software may also be included.

2. How quickly can I expect a technician to arrive for on-site support?
You can expect a technician to arrive within 6 hours of your service request, ensuring minimal downtime for your IT systems.

3. Is there a limit to the number of support incidents I can report?
There is no limit to the number of support incidents you can report under HPE Foundation Care, allowing you to get assistance whenever needed.

4. Are software updates included with this service?
Yes, HPE Foundation Care includes remote technical support and access to software updates and patches for supported products, helping you maintain the most secure and functional IT environment.

5. How do I know if my product is eligible for this service?
Contact HPE directly or consult with your authorized reseller to determine the eligibility of your HPE hardware and software products for the Foundation Care service.