HPE Foundation Care Call-To-Repair - Extended Service - 1 Year - Service

Experience seamless IT operations with the HPE Foundation Care Call-To-Repair - Extended Service. This comprehensive service provides essential hardware and software support aimed at maximizing the availability and performance of your IT infrastructure. With the expertise of Hewlett Packard Enterprise (HPE) technical resources, you receive proactive assistance that empowers your IT team to swiftly resolve hardware and software issues, ensuring your systems run smoothly and efficiently.

• Comprehensive Hardware and Software Support: HPE Foundation Care offers extensive support for both HPE and selected third-party products, ensuring that your entire IT ecosystem is covered.
• Remote Diagnosis and On-Site Repair: Enjoy peace of mind with remote diagnosis capabilities that quickly identify issues, coupled with on-site hardware repair services when necessary, minimizing downtime.
• Basic Software Support: For eligible HPE hardware products, benefit from Basic Software Support, which provides essential assistance for non-HPE software, enhancing your overall IT management.
• Regular Software Updates: Gain access to critical software updates and patches, keeping your systems secure and up-to-date, while also receiving updates for selected third-party software products.
• Predictable Total Cost of Ownership: With a clear and predictable cost structure, manage your IT expenses effectively while ensuring your systems are optimally maintained for maximum productivity.

Technical Details of HPE Foundation Care Call-To-Repair

• Service Duration: 1 Year
• Repair Service Response Time: 6 Hours
• Coverage: Hardware and software support for HPE and selected third-party products
• Support Type: Remote technical support and on-site service
• Additional Features: Access to software updates and patches

How to Install

To take advantage of the HPE Foundation Care Call-To-Repair service, follow these simple steps:

1. Purchase the HPE Foundation Care Call-To-Repair service for your eligible hardware and software products.
2. Contact HPE or your authorized reseller for activation and registration of your service.
3. Ensure your IT team is familiar with the support process by reviewing HPE's user manuals and support guidelines.
4. For any service requests, log in to the HPE support portal or call the designated support number to access remote diagnosis and repair services.

Frequently Asked Questions

What is included in the HPE Foundation Care service?

The HPE Foundation Care service includes remote diagnosis, on-site hardware repair, software support, access to updates, and a predictable total cost of ownership.

Is this service applicable to third-party products?

Yes, HPE Foundation Care provides support for selected third-party products in addition to HPE hardware and software.

What is the response time for repairs?

The standard repair service response time is 6 hours, ensuring quick resolutions to hardware issues.

How often will I receive software updates?

Software updates and patches will be provided regularly as they are released by HPE and selected third-party software manufacturers.

Can I customize my service plan?

For specific needs and customizations, please contact HPE directly or a certified reseller for tailored service options.