HPE Foundation Care Call-To-Repair - Extended Service - 1 Year - Service

The HPE Foundation Care Call-To-Repair Extended Service is designed to ensure that your IT infrastructure remains operational and reliable throughout the year. This comprehensive service offers a range of hardware and software support features that help you maintain peak performance and minimize downtime. With a focus on fast response times and effective problem resolution, this service is a vital solution for businesses that rely on HPE equipment and selected third-party products.

• Comprehensive Coverage: HPE Foundation Care Service offers extensive support for both hardware and software, enabling you to resolve issues with HPE and selected third-party products efficiently.
• Remote Diagnosis and On-Site Repair: Experience the convenience of remote diagnosis coupled with on-site hardware repair when necessary, ensuring minimal disruption to your operations.
• Software Support and Updates: Gain access to remote technical support along with essential updates and patches for HPE-supported third-party software, keeping your systems up to date.
• Predictable Total Cost of Ownership: With a clear service duration of one year, you can manage your IT expenses while ensuring your systems are consistently maintained for optimal performance.
• Rapid Repair Response: Benefit from a 6-hour repair service response time that ensures issues are addressed promptly, limiting downtime and maintaining productivity.

Technical Details of the HPE Foundation Care Call-To-Repair Service

• Service Type: Extended Service
• Duration: 1 Year
• Response Time: 6 Hours for repair service
• Support: Includes remote diagnosis and on-site support
• Software Support: Basic Software Support and Collaborative Call Management for eligible software products

How to Install

To initiate your HPE Foundation Care Call-To-Repair service, follow these steps:

1. Contact HPE or your authorized HPE partner to enroll in the Foundation Care service.
2. Provide details about your hardware and software specifications to determine eligibility.
3. Once enrollment is confirmed, you will receive instructions on how to access remote support and schedule on-site service as needed.
4. Utilize the HPE support portal to manage service requests, track repairs, and access software updates.

Frequently Asked Questions

• What is covered under the HPE Foundation Care Call-To-Repair service?
  This service covers hardware and software support for HPE products and selected third-party software, including remote technical support and on-site repair when necessary.
• How quickly can I expect a response when I report an issue?
  The service guarantees a 6-hour response time for repair services, ensuring that your issues are addressed as quickly as possible.
• Are software updates included in the service?
  Yes, the service provides access to essential software updates and patches for HPE-supported software products.
• Can I extend my service beyond one year?
  Yes, you can discuss renewal options with HPE before your service contract expires to ensure continued support.
• How can I contact HPE for support?
  You can reach HPE through their official support channels or the HPE support portal for any service-related inquiries.