HPE Foundation Care Call-To-Repair - Extended Service - 3 Year - Service

The HPE Foundation Care Call-To-Repair Extended Service is an essential solution for businesses reliant on HPE and select third-party products. Designed to ensure the reliability and availability of your IT infrastructure, this service plan is a proactive approach to minimize downtime and enhance productivity. With comprehensive hardware and software support, HPE guarantees that your systems will run smoothly and efficiently.

• Comprehensive Support: Benefit from a dedicated team of HPE technical resources who are committed to resolving your hardware and software issues quickly and efficiently.
• Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote troubleshooting combined with on-site hardware repair, ensuring swift resolution of issues whenever needed.
• Basic Software Support: Gain access to essential software support, including collaborative call management for selected non-HPE software products, enhancing your overall IT capabilities.
• Regular Software Updates: Stay up-to-date with the latest software patches and updates, ensuring your systems are secure and running optimally.
• Fast Repair Response Time: Experience peace of mind with a 6-hour repair service response time that guarantees maximum efficiency and minimal disruption to your business operations.

Technical Details of HPE Foundation Care Call-To-Repair

• Service Duration: 3 Years
• Service Type: Extended Service
• Coverage: HPE hardware and selected third-party products
• Response Time: 6-hour repair service
• Includes: Remote support, software updates, on-site repairs

How to Install HPE Foundation Care Call-To-Repair

To install the HPE Foundation Care Call-To-Repair service, follow these simple steps:

1. Contact your HPE sales representative or visit the HPE website to purchase the Foundation Care service.
2. Provide the necessary details regarding your hardware and software products to verify eligibility.
3. Once purchased, you will receive confirmation and an activation guide.
4. Set up your account on the HPE support portal to access resources, updates, and support services.
5. Familiarize yourself with the available support channels and resources for optimal use of the Foundation Care service.

Frequently Asked Questions

• What is included in HPE Foundation Care Call-To-Repair? The service includes remote diagnosis, on-site repair, basic software support, and access to updates and patches for HPE and selected third-party products.
• How long does the service last? The HPE Foundation Care Call-To-Repair service is offered for a duration of 3 years.
• What is the response time for repairs? The service guarantees a 6-hour repair service response time, allowing for quick resolution of issues.
• Can I get support for third-party software? Yes, the service includes collaborative call management for selected non-HPE software, enhancing your overall support experience.
• How do I initiate a support request? You can initiate a support request through the HPE support portal or by contacting HPE customer support directly.