HPE Foundation Care Call-To-Repair - Extended Service - 3 Year - Service

The HPE Foundation Care Call-To-Repair Extended Service is a premium service designed to enhance the reliability and performance of your IT infrastructure. With comprehensive hardware and software support, this service is tailored to help your organization maintain optimal functionality while quickly addressing any technical issues that may arise. By utilizing HPE's extensive technical resources, your IT team can work efficiently to resolve problems, ensuring minimal downtime and improved productivity.

• Comprehensive Technical Support: Gain access to HPE’s expert technical resources for both hardware and software issues, providing you with the assurance that assistance is just a call away.
• On-Site Hardware Repair: In the event that a hardware problem requires immediate attention, HPE Foundation Care offers on-site repair services to ensure your systems are up and running as quickly as possible.
• Remote Diagnosis and Support: Benefit from remote troubleshooting and support capabilities that allow for swift resolutions without the need for physical intervention, saving time and resources.
• Software Updates and Patches: Stay current with the latest software releases, updates, and patches for both HPE and selected third-party software, ensuring that your systems operate smoothly and securely.
• 6-Hour Repair Service Response Time: Enjoy peace of mind with a rapid 6-hour response time for repair services, allowing your organization to maintain productivity levels and minimize disruption.

Technical Details of HPE Foundation Care Call-To-Repair - Extended Service - 3 Year

• Service Duration: 3 Years
• Service Type: Extended Service
• Response Time: 6-Hour Repair Service
• Support Offered: Hardware and Software Support
• On-Site Repair: Included for Hardware Products
• Software Support: Basic Software Support and Collaborative Call Management for selected non-HPE software

How to Install HPE Foundation Care Call-To-Repair

To install and activate your HPE Foundation Care Call-To-Repair Extended Service, follow these steps:

1. Purchase the HPE Foundation Care service for your eligible hardware/software products.
2. Contact HPE to register your service and verify the eligible products covered under the service agreement.
3. Ensure your IT team has access to the support resources and contact information provided by HPE.
4. Keep track of all service interactions to maintain a clear understanding of support and repairs as needed.
5. Utilize the online portal or reach out directly to HPE technical support for any troubleshooting or service requests.

Frequently Asked Questions

1. What types of products are covered under HPE Foundation Care?

HPE Foundation Care covers a wide range of HPE hardware products and selected third-party software. For detailed eligibility, please contact HPE directly.

2. How quickly can I expect a response for a repair request?

HPE provides a 6-hour repair service response time, ensuring that your issues are addressed promptly to minimize downtime.

3. Can I receive software updates for third-party applications?

Yes, HPE Foundation Care includes updates for certain third-party software products as they become available from the original software manufacturers.

4. Is on-site support included in the service?

Yes, on-site hardware repair services are included, allowing HPE technicians to address issues directly at your location when necessary.

5. How do I contact HPE for support?

You can reach HPE support through your service agreement contact information or by visiting the HPE website for additional resources and contact details.