HPE Foundation Care Call-To-Repair - Extended Service - 3 Year - Service

The HPE Foundation Care Call-To-Repair Extended Service is designed to maximize the uptime of your IT infrastructure, providing a comprehensive blend of hardware and software support. With Hewlett Packard Enterprise's extensive technical resources at your fingertips, you can rest assured that your systems will run smoothly and efficiently. This service is tailored for those who seek peace of mind and want to ensure their IT solutions remain operational with minimal disruptions.

• Comprehensive Coverage: The HPE Foundation Care service offers extensive support for both hardware and software, ensuring that your IT environment remains stable and operational at all times.
• On-Site Hardware Repair: In the event of an issue, on-site technical experts are at your disposal to perform repairs, drastically reducing downtime and increasing productivity.
• Remote Diagnosis and Support: With advanced remote diagnostic tools, HPE technicians can swiftly identify and troubleshoot problems without the need for a physical visit, enhancing efficiency and response times.
• Software Support Included: Gain access to essential software updates and patches for both HPE and selected third-party products, ensuring your systems remain secure and up to date.
• Quick Response Time: Enjoy a 6-hour repair service response time, allowing you to maintain operations with maximum efficiency, even during unexpected issues.

Technical Details of HPE Foundation Care Call-To-Repair Extended Service

• Service Duration: 3 Years
• Response Time: 6 Hours
• Support: Remote diagnosis and on-site hardware repair
• Software Coverage: Basic Software Support and Collaborative Call Management for selected non-HPE software
• Parts and Labor: Inclusive for hardware repair services

How to Install

The installation process for the HPE Foundation Care Call-To-Repair Extended Service is straightforward. Simply purchase the service and register it with your HPE hardware or software product. Follow these steps:

1. Contact your HPE sales representative or visit the HPE website to purchase the service.
2. After purchase, you will receive a confirmation and instructions on registering your service.
3. Register the service by providing details about your hardware or software products to ensure coverage.
4. Once registered, you will have access to HPE’s technical resources and support services.

Frequently Asked Questions

• What is covered under HPE Foundation Care?
  HPE Foundation Care covers both hardware and software support, including remote diagnosis, on-site repair, software updates, and patches for eligible products.
• What is the response time for repairs?
  The service guarantees a 6-hour repair response time, ensuring that your IT issues are addressed promptly.
• Is there a limit to the number of service calls?
  There is generally no limit to the number of service calls, provided they pertain to covered products and are in line with the terms of the service.
• Can I use HPE Foundation Care with third-party products?
  Yes, HPE Foundation Care includes collaborative call management for selected non-HPE software, helping you manage issues across your IT environment.
• How do I renew my HPE Foundation Care service?
  Renewal can typically be done through your HPE sales representative or through the HPE support portal before the end of your service term.