HPE Foundation Care Call-To-Repair - Extended Service - 3 Year - Service

The HPE Foundation Care Call-To-Repair - Extended Service - 3 Year provides comprehensive support for your IT infrastructure, ensuring maximum availability and reliability of your HPE hardware and software systems. This service is designed to deliver peace of mind, offering quick responses, on-site assistance, and access to critical updates. With HPE's expert technical resources at your fingertips, your organization can focus on its core business while HPE takes care of your IT support needs.

• Comprehensive Support: HPE Foundation Care offers a full suite of hardware and software services tailored to keep your IT infrastructure running smoothly.
• On-Site Hardware Repair: In the event of an issue, on-site support ensures that hardware problems are addressed swiftly, minimizing downtime and enhancing business continuity.
• Remote Diagnosis and Support: Benefit from expert assistance without the need for on-site visits through remote diagnosis and technical support services.
• Predictable Total Cost of Ownership: With a fixed 3-year service duration, organizations can manage budgets effectively while enjoying high-quality support services.
• 6 Hour Repair Service Response Time: HPE guarantees a rapid response time to repair requests, ensuring timely solutions and increased dependability for your critical IT operations.

Technical Details of HPE Foundation Care Call-To-Repair - Extended Service - 3 Year

• Service Type: Extended Service Plan
• Duration: 3 Years
• Response Time: 6 Hour Repair Service
• Support Coverage: Hardware and Software (including selected third-party products)
• Additional Services: Remote technical support, software updates, patches, and collaborative call management

How to Install HPE Foundation Care Service

1. Contact HPE to purchase the Foundation Care Call-To-Repair service for your eligible hardware and software products.
2. Provide the necessary details about your current IT infrastructure and the specific products you wish to cover.
3. Once the service is confirmed, HPE will guide you through the initial setup and registration process.
4. After registration, your organization will have access to HPE’s remote support and updates.
5. For hardware issues, contact HPE support to initiate a remote diagnosis or on-site repair as needed.

Frequently Asked Questions

What types of products are covered under HPE Foundation Care?

The service covers eligible HPE hardware products and selected third-party software. For specific coverage details, please contact HPE directly.

How quickly can I expect support with HPE Foundation Care?

HPE offers a 6-hour response time for repair services, ensuring that issues are resolved promptly to minimize disruptions.

Can I upgrade to a higher level of support?

Yes, HPE provides options for various tiers of support, enabling you to select the service level that best fits your organization’s needs.

What is the benefit of having on-site support?

On-site support allows for immediate resolution of hardware issues, limiting downtime and maintaining operational efficiency.

Will I receive software updates with HPE Foundation Care?

Yes, this service includes access to software updates and patches for both HPE-supported products and selected third-party software.