HPE Foundation Care Call-To-Repair - Extended Service - 3 Year - Service

Introducing the HPE Foundation Care Call-To-Repair - Extended Service - 3 Year - Service, a comprehensive support solution designed to enhance the reliability and availability of your IT infrastructure. With a focus on both hardware and software, this service ensures that your systems run smoothly while minimizing downtime. By partnering with Hewlett Packard Enterprise (HPE), your IT team will have access to top-notch technical resources and support to swiftly resolve any issues that may arise.

• Comprehensive Support: HPE Foundation Care offers a blend of hardware and software services designed to maximize your IT infrastructure's uptime, including remote diagnosis, on-site repair, and software updates.
• Expert Assistance: Benefit from direct access to HPE’s technical resources who collaborate closely with your IT team to tackle both hardware and software challenges efficiently.
• Quick Response Times: Enjoy a rapid 6-hour repair service response time, ensuring that your business operations can resume as quickly as possible, minimizing any potential disruptions.
• Peace of Mind: With a 3-year service duration, you can rest assured knowing that your investment is protected and your IT infrastructure is backed by reliable support.
• Cost Efficiency: The service’s parts and labor characteristics help reduce inventory costs while maximizing the dependability of your hardware and software systems.

Technical Details of HPE Foundation Care Service

• Service Type: Extended Service
• Duration: 3 Years
• Response Time: 6 Hours for repairs
• Coverage: HPE hardware products and selected third-party software
• Included Services: Remote diagnosis, on-site hardware repair, software updates, and patches

How to Install HPE Foundation Care Service

To install and activate your HPE Foundation Care service, follow these steps:

1. Purchase the HPE Foundation Care service package that suits your needs.
2. Contact HPE support to register your hardware and software products for coverage.
3. Follow the guidance provided by HPE representatives for setting up remote access, if required.
4. Ensure your IT team is familiar with the service terms and how to reach HPE support for any issues.
5. Regularly check for software updates and patches provided by HPE to maintain optimal performance.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care?

  This service provides support for HPE hardware products and selected third-party software. Contact HPE for specific eligibility details.

• How quickly can I expect a technician to arrive for on-site repairs?

  The service guarantees a 6-hour repair service response time, ensuring minimal downtime for your operations.

• Is there a limit to the software updates I can receive?

  No, as long as the software is supported by HPE, you will receive updates and patches as they become available from the original software manufacturer.

• Can I extend my HPE Foundation Care service after the initial 3 years?

  Yes, HPE offers options for extending your service. Contact HPE support for details on renewal.

• How do I request technical support?

  You can reach out to HPE support through their dedicated support channels, which you will be informed of upon registration for the service.