HPE Foundation Care Call-To-Repair - Extended Service - 3 Year - Service

Upgrade your IT infrastructure management with the HPE Foundation Care Call-To-Repair Extended Service, tailored for a 3-year term. This comprehensive service solution from Hewlett Packard Enterprise (HPE) is designed to enhance the availability and performance of your hardware and software resources, providing you with exceptional support and peace of mind.

• Comprehensive Support: HPE Foundation Care offers robust hardware and software support, ensuring that your IT systems remain operational and effective. With access to expert resources, you can easily address and resolve any issues that may arise.
• Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote technical support combined with on-site repair options. This service guarantees that if a problem cannot be resolved remotely, HPE professionals will be there to assist you promptly, minimizing downtime.
• Extended Coverage for Software: In addition to hardware support, HPE Foundation Care includes Basic Software Support and Collaborative Call Management for select non-HPE software products, ensuring comprehensive coverage for all your critical IT needs.
• Fast Response Time: With a remarkable 6-hour repair service response time, you can count on HPE to tackle issues swiftly and efficiently, restoring your IT operations to optimal performance without delay.
• Continuous Access to Updates: Keep your software current and secure with regular updates and patches. HPE's Foundation Care ensures you have access to the latest software improvements, including updates for certain third-party products.

Technical Details of the Product

• Service Duration: 3 Years
• Response Time: 6-Hour Repair Service
• Support: Remote diagnosis, on-site hardware repair, and software updates
• Coverage: HPE hardware and selected third-party products
• Service Types: Basic Software Support and Collaborative Call Management

How to Install

Installing HPE Foundation Care Call-To-Repair Extended Service is a straightforward process. Follow these steps to get started:

1. Contact your HPE representative or authorized reseller to purchase the service.
2. Provide your hardware details to ensure compatibility and eligibility for the service.
3. Once the purchase is confirmed, you will receive a service agreement outlining the support you'll receive.
4. Activate your service according to the instructions provided in the service agreement.
5. For any immediate issues, reach out to HPE's support team to initiate remote diagnosis or on-site support as needed.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care?
  HPE Foundation Care supports eligible HPE hardware products and selected third-party software products. For a full list of eligible products, please contact HPE.
• How quickly can I expect a technician to arrive on-site?
  The service includes a 6-hour repair service response time, ensuring that any urgent issues are addressed as quickly as possible.
• Are software updates included in the service?
  Yes, HPE Foundation Care provides access to software updates and patches for covered software products, including select third-party software.
• What should I do if I need support?
  You can reach out to HPE's technical support team via phone or online to initiate remote diagnosis or request on-site assistance.
• Can I extend my service beyond the initial 3 years?
  Yes, HPE offers options for service renewal. Contact your HPE representative to discuss extending your service coverage.