HPE Foundation Care Call-To-Repair - Extended Service - 3 Year - Service

The HPE Foundation Care Call-To-Repair - Extended Service - 3 Year is a proactive and comprehensive service designed to maximize the reliability and availability of your IT infrastructure. With this extended service, Hewlett Packard Enterprise (HPE) ensures that your hardware and software problems are addressed efficiently, allowing your business to maintain optimal performance. This service not only protects your investment but also adds significant value by improving operational efficiency and minimizing downtime.

• Comprehensive Support: Gain access to HPE's expert technical resources who provide support for both hardware and software issues, ensuring that you have the assistance you need to resolve problems quickly and effectively.
• On-Site Repair Services: In case of hardware issues, HPE Foundation Care includes on-site repair services, allowing you to resolve issues without excessive downtime and ensuring your operations run smoothly.
• Remote Diagnosis: The service features remote diagnosis and troubleshooting, enabling prompt identification of issues and reducing the need for on-site visits, thus saving time and resources.
• Software Updates and Support: With HPE Foundation Care, you gain access to critical software updates and patches, enhancing the performance and security of both HPE and selected third-party software products.
• Quick Response Time: Experience a remarkable 6-hour repair service response time that prioritizes your convenience and operational efficiency, helping you to maintain productivity without unnecessary delays.

Technical Details of the Product

• Service Duration: 3 Years
• Service Type: Extended Service for both Hardware and Software
• Response Time: 6 Hours for Repair Services
• Support Coverage: HPE Hardware and Selected Third-Party Products
• Access to Updates: Includes updates for HPE-supported third-party software as provided by the original manufacturer.

How to Install

Installing the HPE Foundation Care Call-To-Repair service is straightforward. Follow these steps to ensure you maximize the benefits of your service:

1. Contact your HPE representative to understand the eligibility of your hardware and software products for this service.
2. Once eligibility is confirmed, finalize the service agreement with HPE.
3. HPE will guide you through the registration process, ensuring your systems are covered under the Foundation Care Service.
4. Receive confirmation of your service activation, and begin utilizing the support resources available to you.
5. In case of an issue, utilize the remote support or on-site services as needed by contacting HPE's support center.

Frequently Asked Questions

• What products are eligible for HPE Foundation Care?

  HPE Foundation Care covers a range of HPE hardware products and selected third-party software. Please consult with HPE for a specific list of eligible products.

• What is included in the remote diagnosis?

  Remote diagnosis includes troubleshooting and problem identification through HPE's support channels, helping to resolve issues efficiently without the need for immediate on-site visits.

• How does the on-site repair service work?

  When a hardware issue is identified that cannot be resolved remotely, HPE will dispatch a technician to your location for on-site repair, typically within the 6-hour response time.

• Are software updates included in the service?

  Yes, HPE Foundation Care provides access to software updates and patches for HPE products and selected third-party software as released by the respective manufacturers.

• Can I renew the service after three years?

  Yes, you can discuss renewal options with your HPE representative as you approach the end of your service term to ensure continued support.