HPE Foundation Care Call-To-Repair - Extended Service - 3 Year - Service

The HPE Foundation Care Call-To-Repair Extended Service is a premium solution designed to optimize the performance and uptime of your IT infrastructure. This extended service plan offers comprehensive hardware and software support, ensuring that your systems remain operational and efficient for a full three years. With HPE's expert technical resources at your disposal, you can rest assured that any issues will be handled promptly, allowing your IT team to focus on critical business operations.

• Comprehensive Support: The HPE Foundation Care service encompasses both hardware and software services, providing a holistic approach to IT support. Benefit from remote diagnosis, on-site hardware repairs, and software updates designed to keep your systems running smoothly.
• Rapid Response Time: Experience peace of mind with a 6-hour repair service response time. This ensures timely completion of repairs and increased dependability, reducing potential downtime and keeping your business on track.
• On-Site Hardware Repair: In the event of a hardware failure, on-site support is readily available. HPE technicians will address issues quickly and effectively, minimizing disruptions and enhancing your operational efficiency.
• Access to Software Updates: Stay current with the latest HPE-supported software updates and patches. This service also extends to selected third-party software products, helping you maintain optimal performance across your IT infrastructure.
• Three-Year Duration: This extended service offers a full three years of coverage, ensuring long-term reliability and consistent performance. You can manage your IT resources with confidence, knowing that support is readily available when needed.

Technical Details of the Product

• Service Type: Extended Service Plan
• Duration: 3 Years
• Response Time: 6 Hours for Repair Services
• Included Services: Remote diagnosis, on-site hardware repair, access to software updates, and collaborative call management.
• Supported Products: HPE hardware and selected third-party products.

How to Install

To get started with HPE Foundation Care Call-To-Repair Extended Service, follow these simple steps:

1. Purchase the HPE Foundation Care service plan through an authorized HPE distributor or reseller.
2. Confirm the eligibility of your HPE hardware and any associated third-party software products.
3. Once the service plan is activated, you will receive instructions on how to access remote support and schedule on-site visits if necessary.
4. Keep your contact information up-to-date with HPE to ensure you receive timely notifications regarding software updates and other important communications.

Frequently Asked Questions

• What types of products are covered under the HPE Foundation Care service?

  The service covers eligible HPE hardware products and selected third-party software. For specifics, please consult HPE directly.

• How do I report an issue with my hardware or software?

  You can report issues by contacting HPE support through the designated channels provided upon activation of your service plan.

• Can I extend my service beyond three years?

  Yes, you may inquire about extending your service coverage with HPE before your current plan expires.

• Is there any additional cost for on-site support?

  The cost for on-site support is included in the HPE Foundation Care service plan, provided the service is initiated within the terms of your coverage.

• Are software updates included in the service plan?

  Yes, the service includes access to software updates and patches for both HPE-supported software and eligible third-party applications.