HPE Foundation Care Call-To-Repair - Extended Service - 5 Year - Service

The HPE Foundation Care Call-To-Repair - Extended Service - 5 Year - Service is an exceptional maintenance solution tailored for organizations that depend on reliable and efficient IT infrastructure. This service is designed to reduce downtime and enhance productivity, ensuring your systems operate seamlessly and efficiently. With HPE's commitment to providing outstanding support, you can focus on your core business activities while being assured that your IT needs are fully managed.

• Comprehensive 24 x 7 Support: Enjoy around-the-clock assistance with the HPE Foundation Care service, ensuring that technical help is always just a call away, whenever you need it.
• Rapid On-site Repairs: This service guarantees a swift 6-hour repair response time, ensuring that your systems are restored to operational status quickly, minimizing disruption to your business activities.
• Parts Replacement Included: Eliminate the worry of inventory costs with essential parts replacement at no additional expense, allowing for prompt resolution of issues.
• Cost-Effective Maintenance: Effectively manage your maintenance budget with HPE Foundation Care. This service reduces inventory costs while maintaining maximum dependability through its parts and labor service characteristics.
• Extended 5-Year Coverage: Gain peace of mind with a long-term service duration of five years, ensuring that you can rely on continuous support and timely results throughout the duration of the service.

Technical Details of the Product

• Service Type: Extended Service - Call-To-Repair
• Duration: 5 Years
• Support Availability: 24 x 7
• Response Time: 6 Hours (within 50 miles distance from customer site)
• Includes: Parts and Labor for Repairs

How to Install

Installing the HPE Foundation Care service is a simple process. Once you purchase the service, your HPE account manager will guide you through the setup process. Follow these steps:

1. Contact your HPE account manager to confirm the service activation.
2. Provide necessary information regarding your IT environment and equipment.
3. Schedule an initial assessment if needed to align your needs with the service offerings.
4. Receive confirmation and service details via email.
5. Enjoy hassle-free support and prompt repairs as per the service terms!

Frequently Asked Questions

• What is covered under the HPE Foundation Care service? This service includes on-site repairs, parts replacement, and technical support 24/7 for the duration of five years.
• Is there a limit on the number of repairs covered? No, there is no limit to the number of repairs covered under the service, as long as they pertain to eligible hardware and components specified in the service agreement.
• How do I request service? You can request service by contacting HPE support via phone or through the online portal, where you can submit a service request.
• What if my equipment is located outside the 50-mile service range? For locations beyond the 50-mile radius, alternative arrangements may be discussed with your HPE representative to ensure you receive the needed support.
• Can I renew this service after five years? Yes, you can discuss renewal options with your HPE account manager as your service term approaches its end.