Description
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Benefits
HPE Foundation Care NBD Service
- Protects from breakdown after the manufacturer?s warranty expires
- Features phone support service that helps you handle any mishaps
- Get valuable support at your doorstep without traveling one bit
- Parts and labor service characteristics allow reliable maintenance with added usability
- 6 Hour - Repair (distance from customer site - 80 km) service response time for timely completion with increased dependability
- 1 Year service duration to ensure maximum productivity and deliver timely results
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