HPE Foundation Care Call-To-Repair - Extended Warranty - 3 Year - Warranty

The HPE Foundation Care Call-To-Repair Extended Warranty is an indispensable service for businesses aiming to bolster the resilience and efficiency of their IT infrastructure. This extensive warranty service from Hewlett Packard Enterprise (HPE) guarantees not only superior hardware but also software support, ensuring that your systems operate seamlessly. The warranty is specifically designed to minimize downtime and boost productivity, allowing your IT team to concentrate on strategic initiatives while HPE manages the technical hurdles.

• Comprehensive Support Services: HPE Foundation Care provides an all-encompassing support solution, covering both hardware and software. With 24/7 access to HPE technical resources, you can rest easy knowing expert assistance is just a call away.
• On-Site Hardware Repair: Should any hardware issues arise, HPE guarantees on-site repairs, significantly reducing disruption to your operations and allowing for quick resolutions to technical challenges.
• Remote Diagnosis and Technical Support: Experience the convenience of remote problem-solving capabilities, enabling HPE support to quickly diagnose and resolve issues without needing on-site visits.
• Basic Software Support: The warranty extends beyond hardware, offering essential software support that includes updates and patches for selected non-HPE software, enhancing your IT coverage.
• Fast Response Time: With a rapid service response time of just 6 hours for parts and labor within an 80 km radius from the customer site, you can count on HPE for maximum reliability and efficiency in addressing urgent issues.

Technical Details of the HPE Foundation Care Call-To-Repair Extended Warranty

• Service Duration: 3 Years
• Service Type: Parts & Labor
• Response Time: 6 Hours for parts and labor (within 80 km)
• Service Coverage: Comprehensive hardware and software support, including Basic Software Support for eligible products
• Available for: HPE hardware products and selected third-party software

How to Install HPE Foundation Care Call-To-Repair Extended Warranty

Activating your HPE Foundation Care service is straightforward. Follow these steps:

1. Purchase the HPE Foundation Care warranty through an authorized HPE reseller or directly from HPE.
2. Upon receiving your warranty confirmation, register your products by visiting the HPE support portal.
3. Ensure that your IT team is informed of the warranty details, including response times and support channels.
4. In case of a technical issue, contact HPE Support through the provided support channels to initiate service.

Frequently Asked Questions

• What does the HPE Foundation Care warranty cover? The warranty includes comprehensive hardware and software support, encompassing on-site repairs and remote diagnosis.
• How long is the warranty valid? The HPE Foundation Care warranty is valid for 3 years from the date of purchase.
• What is the response time for service requests? The standard response time for parts and labor is 6 hours for locations within an 80 km radius from the customer site.
• Is software support included in the warranty? Yes, the warranty features Basic Software Support for eligible HPE hardware products as well as selected non-HPE software.
• How do I initiate a service request? To initiate a service request, contact HPE Support through the channels provided upon warranty activation.