HPE Foundation Care Call To Repair - Extended Warranty - 3 Year - Warranty

Ensure the longevity and performance of your HPE hardware with the HPE Foundation Care Call To Repair - Extended Warranty. This comprehensive service is designed to provide you with the peace of mind you need for your IT infrastructure, enabling you to focus on your business without the worry of unexpected hardware issues. With a commitment to excellence, HPE technical resources work closely with your IT team to swiftly address hardware and software concerns, ensuring your systems remain operational and efficient.

• Comprehensive Support: HPE Foundation Care Service combines both hardware and software services, helping to significantly enhance the availability of your IT infrastructure.
• Remote Diagnosis and On-Site Repair: The service includes remote diagnosis and immediate support, along with on-site hardware repair when necessary, ensuring any issues are resolved promptly.
• Extended Warranty Benefits: This extended warranty lasts for three years, providing long-term protection and reliable support for your HPE hardware products.
• Rapid Response Time: The service features a 6-hour Call To Repair response time, guaranteeing maximum efficiency and reducing downtime during critical operations.
• Expert Assistance: Gain access to HPE’s technical resources and expert assistance, ensuring real-time problem resolution and comprehensive guidance for both HPE and selected third-party products.

Technical Details

• Service Availability: Available for eligible HPE hardware products, including basic software support for select non-HPE software.
• Service Duration: 3 Years extended warranty coverage.
• Response Time: 6-hour Call To Repair service response time.
• Support Type: Remote technical support and on-site assistance.

How to Install

To get started with the HPE Foundation Care Call To Repair - Extended Warranty, follow these simple steps:

1. Contact your HPE sales representative or authorized HPE partner to discuss eligibility and purchase the extended warranty.
2. Provide necessary information regarding your existing HPE hardware products to ensure proper coverage.
3. Once purchased, you will receive a confirmation along with the service details and support access.
4. Utilize the HPE support portal for seamless access to remote support, software updates, and patches.
5. In case of hardware issues, initiate a service request through the support portal or by contacting HPE directly for immediate assistance.

Frequently Asked Questions

• What is included in the HPE Foundation Care Call To Repair - Extended Warranty?
  This warranty includes remote diagnosis, on-site hardware repair, access to technical support, and software updates for eligible products.
• How long does the warranty last?
  The extended warranty is valid for a duration of three years from the date of purchase.
• What is the response time for repairs?
  The service offers a 6-hour Call To Repair response time, ensuring efficient support for urgent issues.
• Can I get support for third-party software?
  Yes, the service includes collaborative call management for selected non-HPE software, which requires verification of eligibility.
• How do I initiate a service request?
  You can initiate a service request through the HPE support portal or by contacting HPE support directly.