HPE Foundation Care Call-To-Repair - Extended Warranty - 3 Year - Warranty

The HPE Foundation Care Call-To-Repair Extended Warranty is your go-to solution for ensuring that your IT infrastructure remains robust and operational. This three-year warranty service is meticulously crafted by Hewlett Packard Enterprise (HPE) to provide comprehensive support and protection for your hardware and software. With features like remote diagnosis, timely repair services, and round-the-clock technical support, this warranty offers unparalleled peace of mind for businesses that depend on reliable IT systems.

• Comprehensive Coverage: This extended warranty encompasses both hardware and software, guaranteeing that you receive support for a wide array of HPE products and selected third-party software, so you can focus on your core business operations.
• Remote Diagnosis and Support: Enjoy the convenience of immediate assistance with remote technical support. This feature enables your IT team to troubleshoot and resolve issues expeditiously, minimizing the need for on-site visits and reducing downtime.
• On-Site Hardware Repair: In situations where remote troubleshooting doesn’t resolve your issue, HPE provides on-site repair services to ensure your business continues to operate smoothly. This is particularly vital for critical hardware outages that could impact productivity.
• Parts Replacement Service: Safeguard against unexpected repair or replacement expenses with the included parts replacement service. This feature guarantees you have the essential components needed to maintain your systems in peak operational condition.
• Timely Service Response: Experience an impressive 6-hour parts and labor response time (within 80 km of customer site), ensuring that any issues that arise are resolved quickly and efficiently to keep your IT infrastructure running without interruptions.

Technical Details of HPE Foundation Care Call-To-Repair Extended Warranty

• Service Type: Extended Warranty
• Duration: 3 Years
• Service Features: Remote diagnosis, on-site hardware repair, parts replacement, and software support
• Response Time: 6 Hour - Parts and Labor (within 80 km)
• Supported Products: Eligible HPE hardware and selected third-party software

How to Install

Activating your HPE Foundation Care Call-To-Repair Extended Warranty is a straightforward process. Follow these steps for seamless installation:

1. Purchase the warranty through an authorized HPE distributor or directly from HPE.
2. Receive confirmation of your warranty coverage via email.
3. Ensure your HPE hardware and software are registered under your HPE account to facilitate smooth support.
4. In case of an issue, contact HPE support to initiate a service request, providing your warranty details and any relevant product information.
5. Follow the instructions provided by the HPE technical team for remote diagnosis or on-site repair scheduling.

Frequently Asked Questions

• What products are covered under the HPE Foundation Care Call-To-Repair Extended Warranty? This warranty covers a wide range of HPE hardware products and selected third-party software. It is advisable to contact HPE for specific product eligibility.
• How can I request support under this warranty? Support can be requested by directly contacting HPE technical support, providing your warranty details, and describing the issue you are experiencing.
• Is there a limit to the number of service requests I can make? Generally, there is no limit to the number of service requests you can make under the warranty; however, it is best to refer to the specific terms and conditions of your warranty for any restrictions.
• Can I transfer my warranty to another organization? Warranty transfer policies may vary; it is recommended to contact HPE for information regarding the transferability of your warranty to another entity.
• What should I do if my hardware is not responding and I need immediate assistance? If your hardware is unresponsive, promptly contact HPE technical support and provide them with your warranty information. They will guide you through the troubleshooting process and determine if on-site assistance is needed.