HPE Foundation Care Call-To-Repair - Extended Warranty - 3 Year - Warranty

The HPE Foundation Care Call-To-Repair Extended Warranty is your go-to solution for ensuring optimal performance and reliability of your IT infrastructure. Designed by Hewlett Packard Enterprise (HPE), this comprehensive warranty provides a robust support framework that encompasses both hardware and software, allowing your organization to maintain uninterrupted operations. With this 3-year warranty, you not only protect your investment but also bolster the resilience of your IT systems. Explore the distinctive features and advantages of this essential service below.

• Comprehensive Support: The HPE Foundation Care Service provides extensive hardware and software support, enabling seamless integration with your IT team for rapid issue resolution.
• On-Site Repair Services: Benefit from on-site hardware repair, which ensures that identified issues are addressed promptly and efficiently, significantly reducing downtime.
• Remote Diagnosis: Enjoy the convenience of remote diagnosis capabilities, allowing HPE technical resources to troubleshoot problems without needing immediate on-site intervention.
• Parts Replacement Service: The warranty includes parts replacement, equipping your organization with the means to handle unforeseen mishaps swiftly and effectively.
• Timely Response: Experience a remarkable 6-hour service response time for parts and labor, ensuring your IT infrastructure receives essential support to remain operational.

Technical Details of HPE Foundation Care Call-To-Repair

• Duration: 3 Years
• Service Response Time: 6 Hours (within 80 km distance from the customer site)
• Service Type: Physical service with parts and labor coverage
• Coverage: Includes Basic Software Support and Collaborative Call Management for selected non-HPE software products, subject to eligibility
• Remote Technical Support: Access to software updates and patches for eligible products

How to Install

1. Purchase the HPE Foundation Care Call-To-Repair Extended Warranty through an authorized HPE distributor or directly from HPE.
2. After purchase, register your eligible HPE hardware and software products with HPE to activate the warranty service.
3. Ensure that your IT team is familiar with the support process and contact information for HPE technical resources.
4. Keep track of any issues or required services and utilize the remote diagnosis and on-site repair features as needed to ensure timely resolution.

Frequently Asked Questions

• Q: What types of products are covered under HPE Foundation Care?
  A: HPE Foundation Care covers eligible HPE hardware products and may include Basic Software Support for selected non-HPE software. Please contact HPE for specific eligibility details.
• Q: How do I know if my product is eligible for HPE Foundation Care?
  A: You can check eligibility by consulting with HPE directly or through your authorized HPE distributor, who can provide information on which products qualify for the warranty service.
• Q: What should I do if I need support?
  A: If you encounter any issues, contact HPE technical support directly using the provided contact details in your warranty documentation for remote diagnosis and assistance.
• Q: Is there a limit to the number of service calls I can make?
  A: The HPE Foundation Care Call-To-Repair warranty allows for multiple service calls as needed, ensuring that your IT infrastructure remains supported throughout the warranty period.
• Q: Can I upgrade my warranty service?
  A: Yes, depending on your organization's needs, you may have the option to upgrade or extend your service coverage. Please reach out to HPE for more details on available options.