HPE Foundation Care Call-To-Repair: Extended 3-Year Warranty

Maximize uptime and simplify IT maintenance with HPE Foundation Care Call-To-Repair, an extended warranty that blends proactive hardware support with selective software care. This 3-year service from Hewlett Packard Enterprise delivers remote diagnosis, rapid on-site repair when needed, and collaborative software management to help your team resolve issues faster and keep critical systems running smoothly. Designed for organizations that rely on stable hardware and consistent software performance, this warranty offers predictable costs, prioritized service, and access to essential software updates. It’s the reliable foundation your infrastructure needs to maintain availability across data centers, edge deployments, and hybrid environments.

• Comprehensive hardware and software coverage: Remote diagnosis, on-site hardware repair when required, and inclusive support for eligible software, with Collaborative Call Management for selected non-HPE software to streamline issue escalation.
• Fast response times to minimize downtime: Six-hour service response for hardware issues, tailored to your location with a maximum 80 km distance from the customer site to ensure rapid on-site or remote assistance.
• Extended protection with a 3-year horizon: Long-term service duration provides predictable maintenance costs and sustained reliability across your IT estate, reducing risk and surprise expenditures.
• Parts replacement and labor included: Parts and labor are bundled into the service, delivering a hands-on approach to resolving problems quickly and getting projects back on track with minimal disruption.
• Usability and productivity enhancements: Added usability through software updates, patches, and Basic Software Support for eligible software, helping your team leverage the latest improvements without extra complexity.

Technical Details of HPE Foundation Care Call-To-Repair

• Service duration: 3 years from the start of coverage, providing extended protection and ongoing support for hardware and eligible software.
• Response time: 6 hours for service requests, with on-site travel coverage up to 80 km from the customer site to ensure timely intervention.
• Coverage scope: Comprehensive support for HPE hardware; Basic Software Support and Collaborative Call Management for eligible non-HPE software, where applicable.
• Support delivery: Combination of remote diagnosis and on-site hardware repair when required to resolve issues efficiently.
• Included services: Parts replacement service and labor to restore hardware functionality, along with proactive maintenance guidance and case management.
• Software updates: Access to software updates and patches for covered software, helping maintain compatibility and security across systems.

How to install HPE Foundation Care Call-To-Repair

• Step 1: Confirm eligibility and purchase details with your HPE representative or authorized partner, ensuring the product line and configurations align with Foundation Care coverage.
• Step 2: Gather essential identifiers, including hardware serial numbers and product SKUs, to correctly register the service against your devices.
• Step 3: Activate the service through the official HPE service portal or via your partner's portal, confirming the 3-year duration and the desired coverage terms for hardware and supported software.
• Step 4: Verify software coverage, noting any Basic Software Support and Collaborative Call Management for eligible non-HPE software to ensure seamless escalation if issues arise.
• Step 5: Establish contact and escalation preferences with HPE, including preferred communication channels (phone, portal, or email) and notification settings for service requests and updates.
• Step 6: Schedule an initial configuration check or discovery with HPE if requested, to align service workflows with your IT processes and ensure rapid response when incidents occur.
• Step 7: Document all warranties, serials, and support contacts in your asset management system for easy reference during service requests and audits.
• Step 8: Monitor service performance through the portal, reviewing response times and closure metrics to optimize uptime and plan maintenance windows effectively.

Frequently asked questions

• What does HPE Foundation Care Call-To-Repair include?

  It provides remote diagnosis, on-site hardware repair when necessary, and software support for eligible hardware. The package may include Basic Software Support and Collaborative Call Management for selected non-HPE software, plus parts and labor coverage for timely problem resolution.

• Does the warranty cover on-site service?

  Yes. The service includes on-site hardware repair when remote resolution is insufficient, with a six-hour response time and travel coverage up to 80 km from the customer site to expedite field service.

• How long is the coverage period?

  The warranty extends for 3 years from the start of coverage, providing long-term protection and consistency for budgeting and planning.

• Does it include software updates?

  Yes. For software products covered by Foundation Care, customers receive remote technical support and access to software updates and patches. Basic Software Support and Collaborative Call Management may apply to eligible non-HPE software.

• How do I activate or enroll in this service?

  Activation occurs through HPE’s service portal or via an authorized representative. You’ll typically need device serials, SKUs, and proof of purchase, followed by selecting the preferred coverage level and confirming contact information for service requests.

• What if I need to file a service request?

  Service requests can be initiated via the HPE service portal or your partner channel. Provide the affected device details, a concise issue description, and any relevant logs or error messages to speed remote analysis and on-site scheduling.