HPE Foundation Care Call-To-Repair — Extended 3-Year Warranty (48G PoE Service)

Protect your critical IT infrastructure with HPE Foundation Care Call-To-Repair, a robust extended warranty and service package designed to maximize uptime and minimize disruption. This comprehensive offering from Hewlett Packard Enterprise delivers a blend of hardware and software support, combining remote diagnostics, responsive on-site repair, and coordinated multi-vendor assistance to keep your systems running smoothly. Whether you’re safeguarding a single critical server, a dense data center, or distributed edge deployments, Foundation Care Call-To-Repair helps your IT team resolve issues quickly, maintain service levels, and optimize overall productivity.

• Comprehensive hardware and software services to maximize system availability, featuring remote diagnosis and on-site hardware repair when needed to resolve issues fast.
• Next Business Day (NBD) service and parts replacement included to minimize downtime and restore operations with speed and accuracy.
• Basic Software Support and Collaborative Call Management for selected non-HPE software, helping coordinate cross-vendor troubleshooting and faster problem resolution.
• For software products covered by Foundation Care, access to remote technical support and ongoing software updates and patches to keep your environment secure and up to date.
• Three-year service duration provides predictable budgeting, sustained productivity, and reliable coverage across your hardware and software footprint.

Technical Details

Technical details for HPE Foundation Care Call-To-Repair emphasize its dual focus on hardware resiliency and software continuity. This extended warranty and service plan is designed to protect your essential equipment beyond the manufacturer’s warranty window, while also offering support for eligible software products. Highlights include:

• Coverage scope: Hardware products supported by HPE Foundation Care with inclusion of Basic Software Support and Collaborative Call Management for selected non-HPE software, where eligible.
• Remote diagnosis and support: HPE technical resources assist with issue triage, diagnostics, and guidance to resolve hardware or software problems without unnecessary delays.
• On-site repair: If remote steps cannot fully resolve the issue, on-site hardware repair is included to bring systems back to production quickly.
• Software support and updates: For eligible software products, customers gain access to remote technical support and periodic software updates and patches to maintain compatibility and security.
• Parts and labor: Parts replacement and labor are included where required to restore hardware to working condition, helping protect uptime and service levels.
• Service duration: A 3-year coverage window ensures long-term protection and value, aligning with typical hardware refresh cycles and budget planning.
• NBD service: Next Business Day response enhances responsiveness, enabling your team to recover operational capability with minimal downtime.
• Collaborative Call Management: When multiple vendors are involved, HPE coordinates the resolution process to streamline communication and accelerate issue resolution.

How to Install HPE Foundation Care Call-To-Repair

Activating and deploying HPE Foundation Care Call-To-Repair is designed to be straightforward and IT-friendly. Follow these steps to ensure your coverage is properly in place and ready to respond when needs arise:

• Confirm eligibility and scope: Verify that your hardware and any designated software components meet the Foundation Care criteria and understand which software products are eligible for coverage.
• Gather essential product details: Collect model identifiers, serial numbers, UPC or SKU, purchase date, and any existing service contract numbers or order references that may be required during enrollment.
• Engage with the right channels: Contact your HPE account representative, authorized reseller, or partner to initiate activation and enrollment in the Foundation Care Call-To-Repair plan.
• Submit activation information: Provide the required details about your environment, including locations, asset counts, and any critical systems that require priority handling.
• Coordinate service delivery: Once activated, work with HPE to schedule onboarding, establish communication contacts, and align on response times, escalation paths, and on-site visit logistics if needed.

After activation, maintain accurate asset documentation and ensure ongoing updates to the service as hardware or software inventories change. Keeping details current supports faster triage and ensures you receive the correct level of coverage for your evolving IT landscape.

Frequently Asked Questions

• Q: What does HPE Foundation Care Call-To-Repair cover?

  A: This plan provides a combination of hardware and software support designed to maximize uptime. It includes remote diagnostics and support, on-site hardware repair when necessary, parts and labor for hardware issues, and optional Basic Software Support with Collaborative Call Management for eligible non-HPE software, plus access to software updates for covered software products. The service is built around a 3-year coverage window to support long-term reliability and budgeting.

• Q: How long is the warranty period?

  A: The Foundation Care Call-To-Repair plan extends coverage for three years from activation or purchase, providing sustained protection beyond the standard manufacturer warranty.

• Q: Is on-site support included?

  A: Yes. On-site hardware repair is included when remote resolution cannot fully restore functionality. On-site visits help ensure rapid restoration of service with hands-on expertise on your premises.

• Q: Does the plan cover software?

  A: For software products that are eligible under Foundation Care, the plan offers remote technical support and access to software updates and patches. In addition, Basic Software Support and Collaborative Call Management may be included for selected non-HPE software to aid cross-vendor problem resolution.

• Q: How do I activate or enroll in this service?

  A: Activation typically involves working with your HPE account team or authorized reseller. You’ll provide product details, serial numbers, SKUs, and purchase information, after which your enrollment is confirmed and a service delivery plan is established, including escalation paths and response times.

• Q: What is the typical response time for a hardware incident?

  A: Response times are defined under the service level agreement for Next Business Day (NBD) service, ensuring timely triage and escalation so critical systems resume operation as quickly as possible.