HPE Foundation Care Call-To-Repair - Extended Warranty - 4 Year - Warranty 5140 24gsfp4sfp+ Svc

HPESKU: 7583767

Price:
Sale price$1,650.98

Description

HPE Foundation Care Call-To-Repair is a comprehensive hardware and software service designed to maximize uptime for your critical IT infrastructure. This extended warranty provides proactive protection, fast response, and flexible coverage for Hewlett Packard Enterprise hardware—and eligible third-party software—so your team can focus on core operations without the worry of unexpected repair costs. With remote support, on-site repair when needed, and a structured 4-year service window, this offering is built to keep your data center, network, and storage platforms available and productive. The service is designed to minimize downtime, streamline issue resolution, and help you manage maintenance budgets with predictable costs. Whether you’re running business-critical servers, high-availability storage, or resilient networking gear, HPE Foundation Care Call-To-Repair delivers reliability, speed, and expert escalation for faster restoration of service.

  • Comprehensive hardware and software coverage with remote diagnosis and on-site hardware repair when required, helping you resolve issues quickly and reduce downtime.
  • Extended 4-year service duration that provides lasting protection, budget predictability, and uninterrupted productivity for your IT infrastructure.
  • Six-hour call-to-repair service response time to ensure timely escalation and rapid restoration of key systems, enabling you to meet uptime objectives.
  • Parts and labor are included, delivering fast, efficient service with a clear path to speedy repairs and minimized service disruption.
  • Software coverage options include Basic Software Support and Collaborative Call Management for selected non-HPE software, helping bridge software support gaps and streamline issue resolution.

Technical Details of HPE Foundation Care Call-To-Repair

  • Service type: Extended warranty with comprehensive hardware and software support under HPE Foundation Care
  • Coverage duration: 4 years from service activation
  • Response time: 6 hours from service request to repair initiation (Call-To-Repair)
  • Support coverage: Remote diagnosis and technical assistance; on-site hardware repair if required; priority escalation to HPE engineers
  • Parts and labor: Included as part of the service to ensure timely repair and minimal downtime
  • NBD service: Next Business Day coverage when applicable, helping you maintain business continuity
  • Software support: Basic Software Support for eligible software and Collaborative Call Management for select non-HPE software
  • Eligibility: Applies to hardware products covered by HPE Foundation Care; software coverage may apply to eligible software products
  • Administration: Service activation and contract management managed through HPE, with support coordination and service level alignment

How to install HPE Foundation Care Call-To-Repair

  • Confirm eligibility: Verify that your hardware and any included software are eligible for HPE Foundation Care Call-To-Repair, and obtain your service contract details from HPE or your authorized reseller.
  • Gather required information: Collect device serial numbers, model SKUs, proof of purchase, and any relevant warranty or asset information to simplify activation and service requests.
  • Activate the service: Register or activate the Foundation Care Call-To-Repair contract with HPE through the official portal or via your sales representative, ensuring the 4-year coverage period is established.
  • Define service levels: Confirm the desired response times, on-site support preferences, and any software coverage options, including Basic Software Support and Collaborative Call Management if applicable.
  • Establish contact routes: Designate primary and secondary points of contact for technical issues, including escalation paths for high-priority incidents to ensure rapid coordination.
  • Document asset locations: Maintain accurate asset locations and maintenance windows to minimize disruption during on-site repairs and to optimize scheduling.
  • Maintain ongoing updates: Keep software and firmware up to date where applicable, and document any changes to hardware configurations to ensure accurate diagnostics and seamless support.
  • Review and renew: At the end of the 4-year term, review service performance, remaining hardware/software needs, and plan renewals or upgrades with your HPE representative.

Frequently asked questions

  • Q: What exactly does HPE Foundation Care Call-To-Repair cover?
    A: It provides comprehensive hardware and software support under HPE Foundation Care, including remote diagnosis, on-site hardware repair when required, parts and labor, and optional software support such as Basic Software Support and Collaborative Call Management for eligible non-HPE software.
  • Q: How long does the warranty last?
    A: The coverage spans 4 years from the date of service activation, designed to protect your investment over a substantial period of IT infrastructure planning.
  • Q: What is the response time for repairs?
    A: The service promises a 6-hour call-to-repair response time, ensuring rapid initiation of remediation actions once a support request is logged.
  • Q: Is on-site support included?
    A: Yes. On-site hardware repair is included when remote diagnosis indicates that on-site intervention is required to restore service.
  • Q: Are software problems covered?
    A: Software coverage is available for eligible software through Basic Software Support, with Collaborative Call Management offered for selected non-HPE software to facilitate coordinated troubleshooting.
  • Q: How do I activate or renew this service?
    A: Activation typically involves purchasing the service and registering it with HPE or your authorized reseller. You’ll need device serial numbers, SKUs, and proof of purchase. Renewal is handled by your HPE representative as the 4-year term nears expiration.
  • Q: What happens if a component is not covered?
    A: If a component or software product is not covered under the Foundation Care plan, you can discuss available add-ons or alternative service options with your HPE representative to ensure you have the protection you need.
  • Q: Is Next Business Day (NBD) service included?
    A: NBD service is referenced as part of the coverage; availability depends on product type and location. When applicable, NBD helps shorten downtime by ensuring next-business-day interventions or deliveries.

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