HPE Foundation Care Call-To-Repair - Post Warranty - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - Post Warranty - 1 Year is the ultimate solution for businesses seeking dependable support for their IT infrastructure. This all-encompassing service seamlessly combines hardware and software support, ensuring the availability and efficiency of your systems. With Hewlett Packard Enterprise (HPE) backing your operations, expert technical resources are just a call away, guaranteeing smooth operations and fast resolution of any issues that may arise.

• Comprehensive Support: HPE Foundation Care offers a broad range of hardware and software services that keep your IT infrastructure functioning optimally, reducing potential disruptions.
• On-Site Repair Services: In the event of hardware issues, benefit from immediate on-site repairs that provide swift solutions, reducing downtime and ensuring continuity in operations.
• Remote Diagnosis: The service features remote diagnosis and technical support, allowing your IT team to quickly troubleshoot problems without delays, thus enhancing overall productivity.
• Collaborative Call Management: The service goes beyond HPE products by extending collaborative call management for selected non-HPE software, ensuring comprehensive coverage for your IT environment.
• Fast Repair Response: HPE Foundation Care guarantees a 6-hour repair response time for locations within 80 km, ensuring that your business operations can continue with minimal disruption.

Technical Details of the Product

The HPE Foundation Care Call-To-Repair service is designed for high-quality support and includes the following features:

• Service Duration: 1 Year
• Remote Technical Support: Yes
• On-Site Hardware Repair: Yes
• Software Updates and Patches: Included
• Repair Response Time: 6 hours (within 80 km)
• Basic Software Support: May be included for eligible products

How to Install

Setting up HPE Foundation Care Call-To-Repair is simple:

1. Purchase the service through an authorized HPE reseller or directly from HPE.
2. Register your eligible HPE hardware products for coverage.
3. Contact HPE support to confirm the activation of your service.
4. Integrate the support resources with your existing IT team and workflows.
5. Utilize the service as necessary for hardware repairs, software support, and updates.

Frequently Asked Questions

1. What products are eligible for HPE Foundation Care? Eligibility typically includes HPE hardware products and selected third-party products. For specific product eligibility, please contact HPE.
2. Is software support included in the service? Yes, HPE Foundation Care includes remote technical support along with access to software updates and patches for eligible software products.
3. What is the response time for on-site repairs? The service offers a 6-hour repair response time for locations within 80 km of the customer site.
4. Can I extend the service beyond one year? Yes, HPE provides options to renew or extend the service after the initial one-year period.
5. How do I contact HPE for support? You can reach HPE support through their official website or by calling their designated support line for your region.