HPE Foundation Care Call-To-Repair - Renewal - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - Renewal - 1 Year - Warranty is designed for businesses that require reliable IT support and wish to maintain their critical IT infrastructure without interruptions. This comprehensive warranty not only ensures the functionality of hardware and software but also provides businesses with peace of mind knowing that expert assistance is just a call away. With HPE's technical resources closely collaborating with your IT team, you can swiftly tackle any hardware or software challenges that may arise.

• Comprehensive Support: Gain access to extensive hardware and software support that boosts the availability of your IT infrastructure, ensuring it runs smoothly and efficiently.
• Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote diagnosis support, with on-site hardware repair available when necessary, allowing for quick resolution of issues.
• 24/7 Availability: Report incidents any time, day or night, through phone or web portal, guaranteeing that your critical operations can continue without disruption.
• Flexible Service Levels: Choose from three distinct service levels tailored to your business needs, including HPE Foundation Care NBD Service, 24x7 Service, and CTR Service, providing you with options that fit your operational requirements.
• Software Updates and Access: Benefit from remote technical support, along with access to essential software updates, patches, and product information electronically, keeping your systems up to date.

Technical Details of the Product

• Service Duration: 1 Year
• Support Coverage: Hardware and software support coverage windows and response times apply based on product eligibility.
• Response Time: 6-hour phone support service response time for prompt issue resolution.
• Service Options: Options include HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service.
• Incident Reporting: 24/7 incident reporting through telephone or web portal.

How to Install

To activate your HPE Foundation Care Call-To-Repair service, contact your local HPE sales office for detailed information on eligibility and service availability. Once your service is confirmed, follow these steps:

• Contact HPE: Reach out to your local HPE representative to finalize the agreement for the service.
• Service Activation: Upon confirmation, HPE will guide you through the activation process for your selected service level.
• Documentation: Ensure that all equipment covered under the warranty is documented and registered with HPE for seamless support.
• Access Support: Familiarize your IT staff with how to report incidents and access support information through the HPE web portal.

Frequently Asked Questions

• What is included in the HPE Foundation Care service? The service includes remote diagnosis, on-site hardware repair, software updates, and access to technical support for both HPE and selected third-party products.
• How do I report an issue with my covered equipment? Issues can be reported 24/7 through phone or web portal, ensuring you receive timely support whenever needed.
• Can I choose a specific service level? Yes, HPE offers three service levels: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service, allowing you to select what best fits your business needs.
• Is software support included? Yes, the service includes remote technical support for software, access to updates, patches, and related product information.
• How long does the warranty last? The HPE Foundation Care Call-To-Repair service lasts for 1 year, providing you with a reliable support system during that time.