Description
The HPE Foundation Care Call-To-Repair with Comprehensive Defective Material Retention is a premium extended service plan designed for businesses that require reliable, efficient, and comprehensive maintenance for their IT infrastructure. Offering a remarkable 3-Year support plan, this service ensures that your systems are not only operational but also performing at their best. With 24/7 accessibility and a swift on-site response time, you can concentrate on your core business operations while leaving the maintenance worries behind.
- 24 x 7 x 6 Hour Support: Receive continuous support around the clock with a prompt 6-hour on-site response time, guaranteeing that expert technicians are available to assist you whenever you need.
- Comprehensive Defective Material Retention: This unique feature allows you to retain any defective parts, giving you the flexibility to manage your inventory and save on costs while ensuring that your system remains operational and efficient.
- On-site Maintenance: Our dedicated technicians are just a call away, ensuring quick resolutions to any issues that arise, minimizing downtime and maximizing productivity.
- Inclusive Parts & Labor: The service covers both parts and labor, eliminating unexpected costs and providing you with peace of mind knowing that you are fully covered in the event of hardware failures.
- Minimized Inventory Costs: With the efficiency of the HPE Foundation Care service, you can reduce inventory storage needs while maintaining the dependability of your IT systems, translating to significant cost savings for your business.
Technical Details of the Product
- Service Duration: 3 Years
- Response Time: 6 Hours (within 50 miles of customer site)
- Support Availability: 24/7
- Service Type: On-site Maintenance
- Coverage: Parts & Labor Included
How to Install
The installation of the HPE Foundation Care service does not require any complex procedures as it is a support service rather than a physical product. Once you purchase the service plan, you will receive a confirmation along with your service details. To ensure prompt assistance, keep your HPE service agreement number handy. In case of any issues, simply contact HPE support through the provided channels, and a technician will be dispatched to your location within the stipulated response time.
Frequently Asked Questions
1. What is included in the HPE Foundation Care service?
The service includes 24/7 support, on-site maintenance, parts, labor, and the option for retaining defective materials, ensuring you have comprehensive coverage for your IT infrastructure.
2. How fast can I expect a technician to arrive?
The service offers a 6-hour on-site response time within a 50-mile radius, ensuring that your issues are addressed promptly to minimize downtime.
3. Is there any limit on the number of service calls?
No, as long as the service agreement is active, you can make as many service calls as required without additional fees for labor and parts covered under the agreement.
4. Can I retain defective parts?
Yes, the Comprehensive Defective Material Retention feature allows you to keep defective parts, giving you the flexibility to manage your hardware inventory effectively.
5. How do I renew my service after 3 years?
Renewal options will be provided prior to the expiration of your current service plan. You can easily renew your service through HPE’s customer service or your designated account representative.
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