HPE Foundation Care Exchange - 3 Year Warranty (5930-32qsfp Svc)

Experience unwavering availability for your critical IT infrastructure with HPE Foundation Care Exchange. This robust service blends remote hardware and software support with a fast, reliable hardware exchange program to keep your Hewlett Packard Enterprise environment up and running. By combining expert technical resources with streamlined replacement logistics, HPE Foundation Care Exchange helps you reduce downtime, accelerate problem resolution, and extend the life of your IT investments beyond the standard manufacturer warranty. The 3-year coverage is designed for organizations that rely on consistent performance, minimal disruption, and predictable budgeting, making it a smart choice for data centers, enterprise networks, and growing technology environments.

• Comprehensive remote support for hardware and software: HPE Foundation Care Exchange brings together remote technical resources and software support to help your IT team quickly diagnose and resolve issues across your HPE products. This service emphasizes fast, guided problem resolution without the need for immediate on-site visits, helping maintain uptime and productivity.
• Hardware exchange with no freight charges: Eligible HPE products qualify for a replacement product or part delivered to your location free of freight charges within a defined service window. This rapid exchange capability minimizes downtime and simplifies disaster recovery in day-to-day operations or after a component failure.
• New or equivalent-to-new replacements: Replacements are either new or perform at a level equivalent to new, ensuring you don’t compromise on performance, reliability, or compatibility with your existing environment.
• Three-year service term for long-term protection: A 36-month commitment provides ongoing coverage, enabling stable budgeting and consistent support across multiple hardware and software generations, so you can plan upgrades with confidence.
• Software updates, patches, and manuals at your fingertips: With software support, you gain access to updates, patches, and reference manuals as soon as they are released, helping you stay current with best practices, security enhancements, and feature improvements for your HPE Networking products.

Technical Details of HPE Foundation Care Exchange - 3 Year - Warranty 5930-32qsfp Svc

• Service scope: Remote hardware and software support combined with hardware exchange for eligible HPE products, including HPE Networking devices and related components.
• Duration: 3 years from the start of service, with ongoing coverage to maximize uptime and productivity.
• Replacement service: Replacement product or part delivered to your site, free of freight charges, within the defined service window to ensure timely restoration of service.
• Condition of replacement: Replacements are new or equivalent to new in performance, ensuring continued reliability and compatibility with your existing systems.
• Software support: Remote technical assistance for software problems, access to software updates and patches, and availability of reference manuals to support ongoing operations.
• Information access: Electronic access to related product and support information to empower your IT staff with self-help resources and current documentation.
• Post-warranty protection: Coverage that extends beyond the original manufacturer warranty, helping you protect against unexpected breakdowns and maintain service levels.
• Delivery terms: Replacement goods are delivered to your location with freight charges covered, contributing to a straightforward, cost-efficient support experience.

How to install HPE Foundation Care Exchange

• Confirm eligibility and enroll: Work with your HPE account representative or approved channel partner to verify that your devices qualify for Foundation Care Exchange and to initiate enrollment for the 3-year term.
• Define service level and scope: Establish the desired service window, response targets (including Next Business Day where applicable), and which hardware and software assets are covered under the plan.
• Prepare asset information: Gather model, serial numbers, and current firmware/software versions for covered devices to ensure a smooth onboarding and accurate eligibility checks.
• Onboarding and system configuration: HPE will configure your service profile, set up remote diagnostic capabilities, and align replacement logistics with your site’s shipping and inventory processes.
• Active support and onboarding: Once the service is activated, you’ll have access to remote technical resources, software updates, and the hardware exchange process. In case of a fault, follow the standard escalation path to trigger a replacement if needed.

Frequently asked questions

• Q: What is HPE Foundation Care Exchange?

  A: HPE Foundation Care Exchange is a remote hardware and software support service that includes a fast hardware exchange for eligible HPE products. It combines proactive software assistance, access to updates, and convenient replacement options to extend the life and reliability of your IT infrastructure beyond the original warranty.

• Q: How does the hardware exchange work?

  A: When a covered component fails or underperforms, eligible products qualify for a replacement item or part delivered to your location at no freight charge within the defined response window. The replacement is new or equivalent to new in performance, ensuring continuity of service with minimal downtime.

• Q: What does the 3-year duration cover?

  A: The 3-year term provides ongoing protection against hardware and software issues, offering predictable budgeting and consistent access to remote support, software updates, and replacement services for an extended period.

• Q: What kind of software support is included?

  A: Software support includes remote technical assistance, access to updates and patches, and reference manuals to help your IT staff implement best practices and stay current with security and feature enhancements for HPE Networking products.

• Q: Do I need to install or maintain any special tools?

  A: No special installation tools are required for the Foundation Care Exchange service itself. Onboarding involves configuring the service profile, enabling remote diagnostics, and aligning replacement logistics to your processes. The service is designed to be as hands-off as possible for your team after onboarding.

• Q: Can this be combined with other HPE services?

  A: Yes. Foundation Care Exchange can typically be used in conjunction with other HPE service offerings to create a comprehensive support strategy. Your HPE representative can help tailor a bundle that matches your environment and budget.