HPE Foundation Care Exchange - Extended Service (1 Year)

Keep your HPE system operating at peak performance with a predictable, cost-efficient care plan. The HPE Foundation Care Exchange - Extended Service delivers a full year of proactive maintenance and rapid response to keep downtime at a minimum and productivity at maximum. With 9x5 phone support, fast depot-based exchanges, and Next Business Day replacement service, this offering is designed for businesses that require reliable, ongoing support without surprising expenses. It’s the smart way to extend the life of your critical hardware, safeguard your investment, and ensure your IT environment remains available for your teams, customers, and operations.

• One-year coverage for uninterrupted productivity: This Extended Service provides a full 12 months of maintenance, repair, and exchange options, helping you budget with confidence and protect your hardware investment over a predictable time horizon.
• Fast, reliable response with Next Business Day exchanges: If a component fails, a replacement is dispatched to minimize downtime. The Next Business Day service ensures timely completion and dependable reloads so your operations resume quickly.
• Convenient depot-based service: The Exchange program uses efficient depot processes to deliver fast, cost-effective responses. This approach reduces on-site time and keeps your system up and running with minimal disruption.
• 24/7 essential support through business hours: In addition to rapid replacements, the plan includes phone support during standard business hours to help you handle mishaps, questions, or configuration concerns without a long wait or complicated procedures.
• Predictable total cost of ownership (TCO): By consolidating coverage, response times, and replacement services into a single plan, you gain clearer budgeting and a lower risk of unexpected repair costs—helping you manage IT spend with greater certainty.

Technical Details of HPE Foundation Care Exchange - Extended Service - 1 Year - Service 16/24p Svc

• Service type: Extended Care Exchange service for hardware maintenance and rapid replacement.
• Duration: 1 year of coverage from the date of activation or service start, designed to align with your hardware lifecycle and upgrade planning.
• Response and support: 9x5 telephone support complemented by Next Business Day replacement and depot-based exchange logistics to accelerate service fulfillment.
• Delivery model: Exchange-based support with depot services to minimize on-site downtime and keep systems online with minimal interruption.
• Key benefits: Reduced total cost of ownership, predictable maintenance spend, faster issue resolution, and increased system reliability across the covered period.

How to install HPE Foundation Care Exchange - Extended Service

• Confirm eligibility and coverage: Contact your HPE account representative or current service portal to verify that your device model, serial number, and contract are eligible for the Foundation Care Exchange program and to initiate the service activation process.
• Prepare device details: Gather the affected hardware’s essential information, including model, serial number, and any recent incident records. Have your billing and contract identifiers handy to streamline activation.
• Schedule the exchange or depot dispatch: Once eligibility is confirmed, request the Next Business Day exchange or depot-based replacement as specified in your service terms. You may select a preferred delivery address for the replacement unit.
• Receive and install the replacement: When the replacement arrives via the depot service, follow your organization’s standard hardware installation procedures. If on-site confirmation is required, coordinate with your IT team or service representative to validate connectivity and functionality.
• Return the failed unit per guidelines: Adhere to the return process for the failed component or unit as directed by HPE or the service partner to complete the exchange cycle and finalize the service record.

Frequently asked questions

• Q: What does HPE Foundation Care Exchange - Extended Service cover?

  A: It provides a 1-year extended service with 9x5 phone support, Depot-based exchanges, and Next Business Day replacement options to minimize downtime and protect your hardware investment. The program emphasizes predictable costs, rapid response, and reliable maintenance to keep your systems running smoothly.

• Q: What does Next Business Day replacement mean for my operations?

  A: In the event of a failed component, a replacement item is dispatched to you with Next Business Day fulfillment, reducing downtime and accelerating recovery so your critical workloads resume quickly.

• Q: What is meant by 9x5 phone support?

  A: 9x5 phone support indicates support availability during standard business hours on weekdays. It ensures you have access to professional help when you need it most, with escalation paths for urgent issues.

• Q: How is the total cost of ownership impacted by this service?

  A: The Extended Service bundles maintenance, rapid replacement, and predictable service terms into a single annual cost, reducing unexpected repair expenses and helping you forecast IT spending more accurately.

• Q: How do I activate and manage this service?

  A: Activation typically occurs through your HPE account representative or service portal. Once activated, you will receive guidance on available replacement options, scheduling, and how to initiate an exchange when needed.