HPE Foundation Care Exchange - Extended Service - 3 Year - Service

Enhance your IT infrastructure's reliability and functionality with HPE Foundation Care Exchange - Extended Service - 3 Year. This comprehensive service combines both hardware and software support, designed to ensure minimal downtime and maximum efficiency for your Hewlett Packard Enterprise products. With seamless remote assistance from expert technical resources, you can focus on what matters most—growing your business.

• Swift Hardware Exchange: The HPE Foundation Care Exchange Service provides a reliable and rapid hardware exchange solution for eligible HPE products, allowing you to keep your systems up and running without delay.
• Cost-Efficient Alternative: This service is a cost-effective and convenient alternative to onsite support, enabling you to resolve hardware and software issues efficiently while saving on travel and labor costs.
• Free Freight Charges: Replacement products or parts are delivered to your location without any freight charges, ensuring that you receive what you need without unexpected costs.
• New or Equivalent Performance: All replacement products or parts are either new or equivalent to new in performance, offering you peace of mind and the reliability your IT operations demand.
• Access to Software Updates: Benefit from remote technical support and immediate access to software updates and patches for HPE Networking products, ensuring that your system is always up-to-date and secure.

Technical Details of product

• Service Duration: 3 Years
• Response Time: 4 Hour – Replacement service response time
• Support Type: Remote technical support for hardware and software issues
• Deliverables: New or equivalent performance replacement products or parts
• Additional Features: Access to software updates, reference manuals, and a reliable service depot

How to Install

Installing the HPE Foundation Care Exchange Service is straightforward:

1. Purchase the service through an authorized HPE reseller or directly from HPE.
2. Upon purchase, you will receive access details for remote support and updates.
3. Coordinate with your IT team to ensure all eligible HPE products are registered for the service.
4. In the event of a hardware issue, contact HPE support to initiate the exchange process.
5. Follow the provided instructions for returning faulty products and receiving replacements.

Frequently Asked Questions

• What is the HPE Foundation Care Exchange Service? It is a support service that combines remote hardware and software assistance to improve the availability of your IT infrastructure.
• How long does the service cover? The HPE Foundation Care Exchange Service is available for a duration of 3 years.
• What is the response time for replacements? The service offers a 4-hour response time for hardware replacements, ensuring timely support.
• Are the replacement parts new? Yes, all replacement products or parts are either new or equivalent to new in performance.
• What kind of software support is included? The service provides remote technical support and access to software updates and patches for HPE Networking products.