HPE Foundation Care Exchange - Extended Service - 3 Year - Service

The HPE Foundation Care Exchange - Extended Service - 3 Year is an essential service for businesses looking to enhance the reliability and availability of their IT infrastructure. This service combines remote hardware and software support, tailored to meet the demands of modern enterprises. With HPE's expertise, your IT team can focus on higher priorities while enjoying peace of mind knowing that hardware and software issues will be resolved efficiently and effectively.

• Remote Hardware Exchange: Experience a fast and reliable hardware exchange service designed for eligible HPE products. When a hardware issue arises, you can expect a replacement product or part delivered to your location without any freight charges, ensuring minimal downtime for your business.
• Convenience of On-Site Support: Instead of dealing with the complexities of on-site support, HPE Foundation Care Exchange provides a cost-effective alternative. This convenience allows for quick shipping and easy data restoration from backup files, making it easier to maintain your operations.
• Comprehensive Software Support: Gain access to remote technical support for HPE Networking products, ensuring you have the assistance you need when it matters most. Additionally, software updates and patches are readily available, keeping your systems secure and up to date.
• Next Business Day Replacement: With a commitment to customer satisfaction, HPE guarantees a Next Business Day replacement service response time. This means that in the event of a hardware failure, you can expect a new or equivalent product swiftly, maximizing your operational efficiency.
• Extended 3-Year Service Duration: The HPE Foundation Care Exchange service is designed to provide you with three full years of reliable support. This extended duration ensures that you receive timely results and maximum productivity from your IT infrastructure, allowing you to focus on your core business activities.

Technical Details of the Product

The HPE Foundation Care Exchange - Extended Service includes:

• Service Type: Hardware Exchange and Software Support
• Service Duration: 3 Years
• Response Time: Next Business Day for hardware replacement
• Support Coverage: Remote technical support and software updates
• Eligible Products: Specific HPE products as outlined in the service agreement

How to Install

Installing the HPE Foundation Care Exchange service is straightforward. Follow these simple steps:

• Purchase the HPE Foundation Care Exchange service through an authorized HPE partner.
• Register your eligible HPE products with the service by providing serial numbers and product details.
• Ensure your IT team is aware of the service agreements and how to access support.
• For hardware issues, contact HPE support to initiate the exchange process.
• For software support, access the technical resources and updates directly through the HPE portal.

Frequently Asked Questions

What products are eligible for the HPE Foundation Care Exchange service?

Eligible products are specifically listed in the service agreement. Please refer to the agreement or contact an HPE representative for more information.

How quickly can I expect a replacement part or product?

HPE guarantees a Next Business Day replacement service response time for eligible hardware, ensuring minimal downtime.

What type of support is included for software?

Software support includes remote technical assistance, access to updates, and patches for your HPE Networking products.

Is there a limit to the number of hardware exchanges I can request?

The number of hardware exchanges is subject to the terms of the service agreement. Please review your contract or consult with HPE for specific details.

Who can I contact for support?

You can contact HPE support directly through the contact information provided in your service agreement or via the HPE support portal.