HPE Foundation Care Exchange - Extended Service - 3 Year - Service

The HPE Foundation Care Exchange - Extended Service - 3 Year - Service is designed to enhance the reliability and availability of your IT infrastructure. By utilizing a combination of remote hardware and software services, this offering ensures that your HPE products remain operational and efficient, minimizing disruptions and elevating your business productivity. This service is perfectly suited for organizations that require swift and effective solutions for their IT needs.

• Comprehensive Remote Support: Benefit from expert assistance from Hewlett Packard Enterprise technical resources who collaborate with your IT team to swiftly address hardware and software issues that may arise with your HPE products.
• Fast Hardware Exchange: The service includes a reliable and speedy parts exchange for eligible HPE products, allowing you to receive replacement products or parts without incurring freight charges. This ensures minimal downtime, enabling you to restore operations quickly.
• Cost-effective Solution: HPE Foundation Care Exchange provides a convenient alternative to on-site service, making it a cost-efficient choice for organizations that want to maintain high service levels without unnecessary expenses.
• Optimized Software Support: Gain access to remote technical support for HPE Networking products along with timely software updates and patches. This keeps your systems running smoothly and securely, ensuring optimal performance.
• Predictable Total Cost of Ownership: The service includes a New Releases Update service designed to resolve problems efficiently, offering a predictable total cost of ownership for your IT infrastructure.

Technical Details of HPE Foundation Care Exchange

• Service Duration: 3 Years
• Response Time: Next Business Day Replacement service for maximum reliability
• Service Depot: Fast, reliable, and cost-effective response
• Replacement Product Quality: New or equivalent to new performance
• Access to Software Updates and Reference Manuals: Immediate availability upon release

How to Install HPE Foundation Care Exchange

Installing HPE Foundation Care Exchange is a straightforward process:

1. Purchase the service through an authorized HPE dealer or the HPE website.
2. Upon purchase, you will receive a confirmation email with service details.
3. Ensure that your IT team is informed and prepared to work with HPE technical resources.
4. Set up a meeting with your HPE support contact to discuss your specific needs and how they can assist you.
5. Access HPE’s online portal to stay updated on software releases and support information.

Frequently Asked Questions

• What is HPE Foundation Care Exchange?
  HPE Foundation Care Exchange is an extended service that combines remote hardware and software support for eligible HPE products, helping to improve IT infrastructure availability.
• How does the hardware exchange service work?
  The hardware exchange service allows for the swift delivery of replacement products or parts, ensuring minimal downtime, with no freight charges incurred.
• What type of support is included?
  The service includes remote technical support, access to software updates and patches, and a New Releases Update service for ongoing system maintenance.
• Is there a limit on the number of exchanges?
  While the service allows for multiple exchanges, specific terms and conditions may apply. It is best to consult your HPE service agreement for details.
• Can I upgrade my service plan?
  Yes, HPE offers various service plans that can be upgraded as your business needs change. Please consult with your HPE representative for available options.