Description
Protect and optimize your Aruba 8360 network with HPE Foundation Care Exchange — Extended Service. This 3-year program is designed for businesses that demand reliability, fast problem resolution, and minimal downtime. With 9x5 support and Next Business Day replacement, you get a proactive, scalable service that aligns with growing IT environments. The Exchange model streamlines repair with a hardware replacement process that keeps your network up and running, so your teams can focus on projects instead of waiting on parts. Empower your IT strategy with a service plan that delivers peace of mind, predictable expenses, and dependable results.
- Next Business Day replacement ensures rapid hardware turnaround, minimizing downtime during critical network events and keeping your Aruba 8360 infrastructure online when it matters most.
- 9x5 support provides expert assistance during standard business hours, helping you address configuration challenges, failures, and performance bottlenecks without extended delays.
- 3-year extended coverage offers long-term protection for your investment, providing a stable budget and predictable support throughout the lifecycle of your network deployment.
- Service Depot and Exchange combine fast parts logistics with a streamlined replacement process, reducing on-site service time and accelerating repair velocity for mission-critical devices.
- Tailored for Aruba 8360 systems with a focus on enterprise networking needs, ensuring that your specific switch models receive aligned, compatible support that complements your existing topology.
Technical Details of HPE Foundation Care Exchange - Extended Service - 3 Year - Service Aruba 8360 Svc
- Service model: HPE Foundation Care Exchange — Extended Service for Aruba devices
- Contract duration: 3 years
- Response and delivery: Next Business Day replacement with 9x5 support hours
- Delivery method: Service Depot; hardware exchange to minimize on-site time
- Target devices: Aruba 8360 series switches and related components within scope of Foundation Care Exchange
How to install HPE Foundation Care Exchange - Extended Service
Enrolling in HPE Foundation Care Exchange is a straightforward process designed to get your coverage active quickly and with minimal disruption to your operations. Follow these practical steps to ensure your Aruba 8360 devices are properly covered and that service requests are routed efficiently:
- Confirm eligibility: Verify that your Aruba 8360 hardware and software configuration falls within the scope of Foundation Care Exchange Extended Service and that the 3-year term aligns with your procurement timeline.
- Gather required identifiers: Collect essential information such as the device serial numbers, model numbers, service tags, and any associated part numbers. Having these readily available speeds up enrollment and case handling.
- Engage a procurement channel: Work with your HPE account representative, authorized reseller, or channel partner to initiate the service contract. They can assist with pricing, eligibility, and the formal enrollment.
- Set a start date: Determine the coverage start date and ensure it aligns with your device deployment or renewal cycles to prevent gaps in service.
- Access the service portal: After enrollment, access the HPE support portal to manage cases, view entitlements, and request exchanges or replacements as needed.
- Coordinate logistics: If a hardware replacement is required, prepare for the depot exchange by routing the defective unit through the prescribed channels and receiving the replacement unit per Next Business Day timelines.
Frequently asked questions
- What is HPE Foundation Care Exchange? A service program that provides hardware exchange, depot-based repair, and 9x5 support to help keep enterprise networks operating with minimal downtime. It focuses on quick replacements and efficient service logistics for eligible Aruba devices.
- What does the Extended Service cover? The Extended Service includes a 3-year term with Next Business Day replacement and depot-based exchanges, designed to reduce downtime and accelerate repair for Aruba 8360 equipment.
- What does Next Business Day replacement mean? If a covered device requires replacement, HPE commits to delivering a replacement unit by the next business day after the service case is opened, subject to terms, conditions, and availability.
- Is this coverage specific to Aruba 8360 switches? The plan is tailored for Aruba 8360 series devices within the Foundation Care Exchange program, ensuring compatibility and aligned support for your Aruba network topology.
- How do I enroll or renew? Enrollment typically happens through your HPE account team or an authorized reseller. They will verify eligibility, confirm the contract terms, and provide access to the service portal for ongoing management and case handling.
Customer reviews
Showing - Of Reviews
