HPE Foundation Care Exchange - Extended Service - 4 Year - Service

The HPE Foundation Care Exchange - Extended Service is a premier support solution crafted to enhance the performance and dependability of your IT infrastructure. Designed for businesses that prioritize efficiency and minimal downtime, this service combines both remote hardware and software assistance, ensuring that your Hewlett Packard Enterprise products remain operational without interruption. With a dedicated focus on fast and reliable support, this extended service is ideal for organizations eager to maximize their IT investments while minimizing disruptions.

• Seamless Hardware Exchange: The HPE Foundation Care Exchange Service guarantees a swift and reliable hardware exchange for eligible HPE products, ensuring that your operations are quickly back up and running.
• Remote Software Support: Benefit from comprehensive remote technical support for your HPE Networking products, including immediate access to essential software updates and patches for enhanced security and performance.
• Investment Protection: Leverage HPE’s technical resources to safeguard your investment, increasing the reliability of your IT infrastructure and ensuring peak performance of your equipment.
• Cost-Effective Solution: This service provides a convenient alternative to on-site support, enabling businesses to maintain their IT systems without the need for an extensive on-site support team.
• Rapid Response Times: The service boasts a 4-hour replacement service response time, ensuring maximum efficiency and minimal disruption to your operations for a duration of four years.

Technical Details of HPE Foundation Care Exchange - Extended Service

• Service Type: Extended Hardware and Software Support
• Service Duration: 4 Years
• Response Time: 4-Hour Replacement Service
• Delivery: Free freight for replacement products or parts
• Parts Condition: New or equivalent to new in performance
• Software Support: Access to updates and reference manuals

How to Install HPE Foundation Care Exchange - Extended Service

1. Purchase the HPE Foundation Care Exchange - Extended Service for your eligible HPE products.
2. Register your service contract through the HPE service portal to activate your support.
3. Connect with HPE technical resources to assess your current IT infrastructure and identify support needs.
4. In the event of a hardware or software issue, notify HPE support through the portal or via the designated support contact.
5. Follow instructions provided by HPE for the exchange or support process to ensure a smooth experience.

Frequently Asked Questions

• What is included in the HPE Foundation Care Exchange Service? This service includes remote hardware exchange, technical support for software issues, and access to software updates and patches for eligible HPE products.
• What is the typical response time for hardware exchange? The standard response time is 4 hours for hardware replacement, ensuring that your operations experience minimal downtime.
• Is there any cost for shipping replacement parts? No, HPE covers the shipping costs for all replacement products or parts delivered under this service.
• Can I access software updates at any time? Yes, customers can access software updates and reference manuals as soon as they are made available through the HPE service portal.
• How long does the service last? The HPE Foundation Care Exchange Service is valid for a duration of 4 years, offering long-term support for your IT infrastructure.