HPE Foundation Care Exchange - Extended Service - 4 Year - Service

The HPE Foundation Care Exchange - Extended Service - 4 Year - Service is designed to provide businesses with comprehensive support for their IT infrastructure. This service combines essential remote hardware and software services, ensuring your HPE products remain operational and efficient. With the backing of Hewlett Packard Enterprise's technical resources, your IT team can resolve hardware and software issues quickly, minimizing downtime and maximizing productivity.

• Reliable Hardware Exchange: HPE Foundation Care Exchange offers a fast and efficient parts exchange service, ensuring your critical HPE products are up and running with minimal disruption.
• Cost-Effective Alternative: This service is a convenient alternative to onsite support, providing businesses with a cost-efficient solution to maintain their IT infrastructure without the overhead of on-site visits.
• New or Equivalent Parts: Replacement products or parts are delivered free of freight charges and are either new or equivalent to new in performance, ensuring you receive quality components that meet your needs.
• Comprehensive Software Support: Access remote technical support for HPE Networking products, along with immediate access to software updates and patches to keep your systems secure and efficient.
• Timely Service Response: With a 4-hour replacement service response time, this extended service ensures your business experiences minimal downtime, allowing you to focus on your core operations.

Technical Details of Product

• Service Duration: 4 Years
• Service Type: Extended Hardware and Software Support
• Support Availability: Remote support for authorized HPE products
• Response Time: 4 Hour replacement service
• Parts Delivery: Free freight charges for replacement parts

How to Install

To get started with the HPE Foundation Care Exchange service, follow these simple steps:

1. Contact your HPE representative or authorized reseller to purchase the service.
2. Receive confirmation of your service contract via email or from your HPE account manager.
3. In the event of hardware failure, contact HPE technical support to initiate the exchange process.
4. Provide details about the faulty product, and HPE will arrange for a replacement to be shipped to your location.
5. Follow the instructions provided with the replacement part to install it properly and ensure system functionality.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care Exchange?
  This service covers eligible HPE hardware products that can be easily shipped and restored from backups.
• How quickly can I expect a replacement part?
  HPE guarantees a 4-hour response time for replacement parts, ensuring minimal downtime for your operations.
• Is software support included in this service?
  Yes, the service includes remote technical support and access to software updates and patches for HPE Networking products.
• Are the replacement parts new?
  Yes, replacement products or parts are either new or equivalent to new in performance.
• How do I initiate the service?
  Simply contact HPE technical support in the event of hardware failure to start the exchange process.