HPE Foundation Care Exchange - Extended Service - 4 Year - Service

The HPE Foundation Care Exchange - Extended Service - 4 Year is designed to enhance the efficiency and reliability of your IT infrastructure. This comprehensive service combines essential remote hardware and software support, ensuring that your systems remain operational and accessible. With HPE's technical expertise backing your IT team, you can focus on your core business while we handle your hardware and software issues.

• Enhanced IT Availability: The HPE Foundation Care Exchange Service is tailored to increase the availability of your IT infrastructure through prompt resolution of hardware and software issues.
• Reliable Hardware Exchange: Our hardware exchange service offers quick and dependable parts replacement for eligible HPE products, ensuring minimal downtime and uninterrupted operations.
• Cost-Effective Solution: By opting for the HPE Foundation Care Exchange, you gain a more economical alternative to onsite support, saving you money while retaining top-tier service quality.
• Next Business Day Replacement: Experience peace of mind with our Next Business Day replacement service that guarantees fast response times, ensuring your replacement products or parts are delivered to your location swiftly.
• Comprehensive Software Support: Access remote technical support and timely software updates to resolve issues efficiently, keeping your network running smoothly with the latest enhancements.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 4 Years
• Support Coverage: Hardware Exchange and Software Support for HPE Networking Products
• Response Time: Next Business Day Replacement
• Delivery: Free freight charges for replacement parts/products

How to Install

Installing the HPE Foundation Care Exchange service is straightforward. Once you have purchased the service, follow these steps:

• Contact HPE’s customer support to register your service agreement.
• Ensure your HPE products are eligible for the hardware exchange program.
• In the event of a hardware failure, initiate a service request through the HPE support portal.
• Prepare the faulty part for return, following HPE's guidelines for packaging.
• Receive the replacement part or product at your specified location within the agreed timeframe.

Frequently Asked Questions

• What products are eligible for the HPE Foundation Care Exchange Service?

  Eligibility typically includes a range of HPE hardware and networking products. For a complete list, please consult HPE’s customer support or your service agreement.

• How long does it take to receive a replacement part?

  With our Next Business Day replacement service, you can expect to receive your replacement part within the next business day after your service request is confirmed.

• Are the replacement parts new or refurbished?

  Replacement products or parts are either new or equivalent to new in performance, ensuring the reliability and efficiency of your IT infrastructure.

• What kind of software support is included?

  Software support includes remote technical assistance and access to the latest software updates and patches for HPE networking products, ensuring optimal performance.

• Is training available for using the HPE Foundation Care Exchange Service?

  Yes, HPE provides documentation and support resources to help you effectively utilize the Foundation Care Exchange Service. Additional training may be available upon request.