HPE Foundation Care Exchange - Extended Service - 4 Year - Service

The HPE Foundation Care Exchange - Extended Service is designed to enhance the reliability and availability of your IT infrastructure, ensuring that your business operates smoothly without unnecessary downtime. This four-year service plan combines remote hardware and software support, making it a cost-effective solution for your organization's needs. With the expertise of Hewlett Packard Enterprise's technical resources, your IT team will receive the assistance necessary to swiftly resolve hardware and software issues related to HPE products.

• Rapid Hardware Exchange: Benefit from a reliable and fast parts exchange service tailored for eligible HPE products. Major hardware components can be shipped quickly, ensuring minimal disruption to your operations.
• Cost-Effective Support: HPE Foundation Care Exchange is a convenient alternative to traditional onsite support, providing a more budget-friendly solution without compromising on quality.
• Swift Replacement Service: Enjoy free freight charges on replacement products or parts, which are delivered within a specified time frame, ensuring that your IT systems are back up and running with minimal delay.
• Comprehensive Software Support: Access remote technical support and stay current with software updates and patches for HPE Networking products. This service includes immediate access to new software releases and reference manuals.
• Maximized Efficiency: With a four-hour replacement service response time, you can rest assured that your technical issues will be resolved quickly, maximizing the efficiency of your IT operations over the entire four-year service duration.

Technical Details of Product

• Service Type: Extended Service
• Duration: 4 Years
• Replacement Response Time: 4 Hours
• Service Includes: Hardware exchange, Software support, New Releases Update service
• Shipping: Free freight charges on replacement parts

How to Install

To activate your HPE Foundation Care Exchange service, follow these simple steps:

1. Purchase the HPE Foundation Care Exchange - Extended Service from an authorized retailer or HPE sales representative.
2. Receive the service confirmation and installation instructions via email or physical documentation.
3. Coordinate with your IT team to ensure they are prepared to utilize the service effectively.
4. For hardware exchange, have your shipping information ready to facilitate prompt delivery of replacement parts.
5. Access software support by contacting HPE’s technical resources whenever issues or updates arise.

Frequently Asked Questions

• What is included in the HPE Foundation Care Exchange service?
  The service includes hardware exchange, software support, rapid response for replacements, and access to new software updates.
• How quickly will I receive a replacement part?
  The service boasts a 4-hour replacement response time, ensuring that you receive your replacement promptly.
• Are replacement parts new or refurbished?
  All replacement products or parts are either new or equivalent to new in performance, guaranteeing quality and reliability.
• Can I access software updates at any time?
  Yes, customers can access software updates and reference manuals as soon as they are available, ensuring you have the latest information.
• Is onsite support available?
  The HPE Foundation Care Exchange service is primarily a remote support service, providing a cost-effective alternative to onsite assistance.